Aleyah Dixon

Dedicated and empathetic Customer Service Representative with over 2 years of experience in fast-paced environments, adept at handling high-volume calls, resolving customer issues, and ensuring client satisfaction. Proven ability in appointment setting, lead qualification, and accurate data entry, honed through roles in solar solutions and food service. Eager to leverage strong communication, problem-solving, and multitasking skills to excel as a Work From Home Call Center Representative at Kinney Drugs, Inc. and contribute to exceptional member support.

Appointment setter at Top Tier Solar Solutions (2024-08 – 2025-09)

• Initiated outbound calls and engaged prospective customers via phone and text.
• Probed to ascertain customer needs and determine appropriate next steps.
• Qualified leads according to established criteria and procedures.
• Scheduled appointments and meticulously documented customer and appointment information.
• Adhered to provided scripts, procedures, and instructions during customer interactions.
• Maintained professional and respectful communication with prospective customers.
• Managed multiple customer interactions and follow-up tasks while ensuring data accuracy.

Customer service representative at Southern Blues (2025-10 – 2026-07)

• Delivered professional and courteous customer service in a fast-paced, high-volume setting.
• Addressed customer inquiries, requests, and concerns, ensuring a positive experience.
• Accurately recorded food and beverage orders and relayed customer preferences to team members.
• Processed customer payments and managed cash transactions with precision.
• Maintained professionalism and efficiency while assisting a high volume of customers.
• Collaborated with team members to effectively resolve customer needs and provide prompt service.
• Kept the work environment organized and clean while juggling multiple responsibilities.

Team member at Papa John's (2024-02 – 2024-04)

• Assisted customers with order placement and pickup processes.
• Responded to customer inquiries and requests in a professional and helpful manner.
• Prepared orders accurately and efficiently in a dynamic, fast-paced environment.
• Coordinated with team members to guarantee correct and timely order completion.
• Maintained an organized workspace while managing various tasks.
• Followed established protocols for order preparation and customer service delivery.

Server at Senior living (2022-11 – 2023-05)

• Provided respectful and compassionate dining service to senior residents.
• Attended to residents' dining needs, questions, and requests promptly.
• Communicated resident requirements to relevant staff to facilitate timely service.
• Liaised with kitchen staff to ensure accurate and punctual meal delivery.
• Managed a well-organized dining environment while attending to multiple resident needs.
• Adhered to established procedures and maintained a professional demeanor when assisting residents.