Licensed Master Social Worker at PM Pediatric Care (2026-03 – Present)
- Provide psychotherapy to assigned clients.
- Adhere to policy and procedures.
- Maintain proper documentation of all clients.
Assistant Director of Safe and Timely Release at Lutheran Social Services of New York (2024-05 – Present)
- Provide strategic oversight of program operations, ensuring full compliance with ORR and OCFS standards, while aligning service delivery with organizational mission and reunification goals.
- Supervise and mentor a multidisciplinary team—including case management, compliance, and clinical staff—fostering professional growth through individualized supervision, policy training, and in-house leadership development.
- Conduct high-level risk assessments and clinical consultations related to child safety, placement stability, and release readiness, escalating concerns and implementing mitigation plans as needed.
- Provide ongoing clinical and administrative supervision to licensed and unlicensed clinicians, including case consultation, documentation review, and guidance on trauma-informed and ORR-compliant practice.
- Review and oversee UAC assessments (psychosocial assessments) and risk assessments to ensure clinical accuracy, timeliness, and compliance with ORR policy and best-practice standards.
- Support clinical decision-making related to crisis intervention, safety planning, and service coordination for high-risk cases.
- Collaborate with the Program Director on long- and short-term program planning, including policy development, procedural improvements, and audit readiness initiatives that strengthen overall service quality.
- Conduct program-wide data analysis and prepare detailed compliance reports for ORR, identifying and tracking delays in timely release and recommending system-level improvements to enhance efficiency.
- Partner with senior leadership on budget and resource management, supporting HR functions, procurement oversight, and financial accountability to ensure program sustainability.
- Lead policy and SOP development for emergency preparedness, case management practices, and staff protocols, ensuring the consistent integration of best practices and trauma-informed care across service areas.
- Represent the agency with external stakeholders, cultivating partnerships with community providers, legal services, and educational institutions to expand resources and strengthen wraparound supports for minors.
- Serve as a key liaison to government partners, ensuring proactive communication, responsiveness to policy changes, and alignment with federal and state reporting expectations.
- Provide 24/7 on-call executive leadership support, ensuring continuity of services, crisis management, and adherence to organizational standards.
Clinical Intern at Lutheran Social Services of New York (2023-09 – 2024-05)
- Conduct UAC Assessment (psychosocial assessments), including UC Assessments and comprehensive risk assessments addressing safety, mental health, placement stability, and behavioral concerns. Complete the UC Assessment, Risk assessments, Case Reviews and other required program forms.
- Provide individual and group counseling sessions utilizing trauma-informed, CBT-based, and strengths-focused interventions. Collaborate with the case manager and all relevant parties to complete required program documentation related to the UC's overall functioning.
- Complete foster home visits to assess child safety, emotional well-being, and risk factors, documenting findings in compliance with ORR standards. Facilitate crisis intervention and utilize de-escalation techniques as needed.
- Develop and implement behavior plans and safety plans based on assessed risks and clinical needs. Provide weekly individual and group counseling to UCs.
- Collaborate with multidisciplinary teams to integrate assessment findings into service planning and case decision-making. Document service provision in client files in accordance with HIPAA and program regulations.
Lead Case Manager Supervisor at Lutheran Social Services of New York (2022-06 – 2024-04)
- Supervise Lead Case Managers, Case Managers, Volunteers, and Interns
- Supervises and supports the professional development of Lead Case Managers via individual supervision, group supervision, staff meetings, and in-house training.
- Monitors Lead Case Manager's fulfillment of routine and additional assignments
- Completes Payroll Change Notices for Lead Case Managers and Case Manager changes, separations, and new hires.
- Review Case Management Resumes, conducts interviews, and completes hiring packages.
- Approves timecards, changes in schedule, and monitors staff attendance.
- Ensures appropriate corrective action is taken for staff performance issues, in consultation with management team members. and ensures performance tracking spreadsheet is updated.
- Reviews Case Management spreadsheets daily and ensures the quality of work.
- On-call 24 hours.
Lead Case Manager at Lutheran Social Services of New York (2021-06 – 2022-06)
- Supervise the daily operation of the Case Management team.
- Train and coach the Case Management team.
- Conduct individual biweekly supervision meetings with Case Managers.
- Complete timely review of progress notes, Individual Service Plans and Psychosocial completed by Case Managers.
- Adhere to program guidelines and schedules.
- Enforce all safety rules and regulations in accordance with agency policies and procedures, and ensure that young persons comply with established house rules.
- Document and report all major and minor incidents in accordance with ORR policies and procedures.
- Provide a stable, abuse- and drug-free environment.
- Perform other duties as required by direct supervisor or needs of the program/agency.
Case Manager at Lutheran Social Services of New York (2019-02 – 2021-06)
- Assess the needs of and provide support and case management services to all minors in the program.
- Ensure the individual service plans are implemented for all children in caseload.
- Screen for human trafficking concerns.
- Document in detail the provision of services in each unaccompanied minor's case file.
- Maintain records of services.
- Help minors to identify and screen prospective sponsors, interview the family in home country.
- Assist potential sponsors in completing the Family Reunification Packet and refer them to fingerprints if need.
- Provide foster parents with support in guiding the minors in activities of daily living such as maintaining personal hygiene.
- Conduct regular safety assessments of unaccompanied minors in the foster home
- Serve as liaison between caregivers in home country, sponsors in the U.S, ORR and Lutheran Social Services.
- Facilitate trainings for new hires.
- Assist Lead Case Managers in sending 30-day reports to ORR.
- Assist Lead Case Managers in editing the Case Manager Handbook.
