Alfonsina Riofrio

Compassionate and detail-oriented healthcare professional with over 10 years of combined clinical, administrative, and customer service experience. Skilled in patient advocacy, care coordination, scheduling, and supporting diverse populations in hospital, skilled nursing, and community health settings.

Customer Service Representative (Remote) - Teleperformance - Remote

(2025-08 - 2026-04)

• Handled inbound and outbound calls, emails, and chats for healthcare customers.
• Provided bilingual support (English/Spanish)
• Resolved insurance and billing inquiries
• Maintained HIPAA compliance
• Delivered empathetic customer service

Certified Nursing Assistant - Countryside Healthcare - MA

(2023-07 - 2025-05)

• Delivered person-centered care
• Assisted residents with ADLs
• Monitored health changes
• Maintained accurate documentation

Customer Service Representative – Laboratory - UMass Memorial Health via Medix

(2023-02 - 2023-05)

• Coordinated communication of laboratory results
• Supported laboratory operations
• Assisted with onboarding new staff

Certified Nursing Assistant - Favorite Healthcare Staffing / Lydia Taft

(2022-01 - 2022-07)

• Provided direct patient care
• Monitored vital signs
• Supported rehabilitation efforts in long-term care

Clinical Care Technician - Tufts Medical Center

(2012-01 - 2022-03)

• Managed CNA schedules
• Worked across multiple departments
• Provided patient observation
• Performed EKGs and glucose checks
• Assisted with patient transport
• Front-desk operations
• Spanish translation
• Frontline COVID-19 care

Patient Care Representative - Spaulding Hospital

(2010-03 - 2011-05)

• Assisted with admissions
• Managed medical records
• Facilitated family communications

Clinical Internship - Hebrew SeniorLife

(2009-06 - 2009-08)

Bachelor of Business Administration - Atlantis University (2021-12)

Associate Degree in Business Administration - Atlantis University (2019-12)

Psychology, Biology, Anatomy & Physiology I & II - Bunker Hill Community College (2014 - 2017)