Inside Sales | Account Manager
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30 years in the technology industry as customer support, inside sales, and account manager. Expert in consultative and solution sales. Knowledgeable and comfortable with office and industry standard software to succeed in in any inside sales role.
Account Manager for high profile accounts including Airbnb, Intel, Google and Samsung. Used CRM marketing tools to engage new and existing accounts and maintained business relations for partnerships, new and repeat sales. Used diverse communication tools including email, chat, text, voice and video calls. Troubleshoot technical and administrative issues for customers and colleagues to maintain business flow. Applied product and business knowledge to solve business objections.
Never afraid to expand my skills set to solve issues or reduce operational friction. As three examples:
