Alfredo M

Bringing extensive experience in hospitality service, with strengths in exceptional customer service, guest relations management, and teamwork. Skilled in wine service, menu memorization, and task prioritization, effectively handling high-volume dining environments. Committed to maintaining cleanliness standards and delivering a superior guest experience.

Server - Ross Steakhouse/Spiegelworld - Las Vegas, NV

(2024-07 - 2026-09)

Upscale Steakhouse at the Linq Hotel and casino

• Provided excellent customer service by anticipating needs and responding promptly to requests.
• Greeted and accommodated guests, building positive experience from first interaction.
• Demonstrated ability to interact with customers in a friendly and professional manner.
• Prioritized multiple tasks in dynamic environment and stayed calm and composed.

Server / Captain - Al Solito Posto - Las Vegas, NV

(2020-03 - 2022-10)

Upscale Italian Restaurant

• Responsible for Wine, drinks and customer satisfaction.
• Exhibited outstanding communication skills while interacting with guests, coworkers, managers, and other personnel.
• Delivered prompt service to customers while ensuring accuracy of orders placed.

Captain - Aureole - Mandalay Bay Hotel - Las Vegas, NV

(1999-02 - 2021-08)

Fine Dining Michelin star american / French restaurant

• Assigned duties, responsibilities, and work stations to employees in accordance with work requirements.
• Trained workers when needed in food and in service.
• Responsible for wine service and managing my station.

Server assistant - Gardens Restaurant at the Four Seasons Hotel - Beverly Hills, CA

(1997-05 - 1999-06)

Luxury Restaurant at the Four Seasons Hotel in Beverly Hills, California

• Maintained a clean and organized work environment throughout shift by wiping down tables, sweeping floors, and restocking supplies.
• Ran food and beverages to tables, interacting to make guests feel welcome.
• Provided friendly and attentive customer service to ensure a pleasant dining experience.
• Remained professional under pressure during peak business hours.

Server Assistant - Bacchanal - Caesar Palace - Las Vegas, NV

• Provided friendly and attentive customer service to ensure a pleasant dining experience.
• Bussed used and unneeded dishes and glassware from guest tables.

Master of Business Administration (M.B.A.) - Hotel Management and Service - IPPSAR

Certificate - Linguistics - CSN