Ali Nabil el Nashar

Customer-focused professional with experience in customer service, sales, technical support, and software quality assurance. Experienced in communicating with customers, understanding their needs, resolving issues, and maintaining a professional approach in fast-paced environments. Strong background in customer-facing roles at Vodafone Egypt, Samsung Electronics, and in an international sales environment in Libya.

Detail-oriented, adaptable, and skilled in problem solving, teamwork, and delivering positive customer experiences.

Software Tester – Internship - Digital Egypt Pioneers Initiative (DEPI) - Hybrid

(2025-06 - 2025-12)

• Engineered a comprehensive UI automation test suite for e-commerce platforms using Java, Selenium, and Page Object Model (POM).
• Awarded “Best Project” at graduation for excellence in test execution, maintainability, and defect analysis.
• Designed and maintained manual test cases ensuring full requirement coverage and functional integrity.

Frontend Developer - Black Horse Courses - On-site

(2025-03 - 2025-06)

• Developed responsive, user-centric web interfaces using HTML5, CSS3, JavaScript, and React.js.
• Built dynamic UI components and optimized frontend performance and cross-browser compatibility.

Machine Learning & AI Diploma/Training - AMIT Learning - On-site

(2024-06 - 2026-07)

• Built and trained predictive Machine Learning models using Python and PyTorch for classification and regression tasks.
• Applied advanced data visualization techniques to transform complex datasets into actionable insights.
• Collaborated on supervised and unsupervised learning projects to enhance model accuracy.

Sales & Marketing Specialist - Food House Importation & Distribution - Benghazi, Libya

(2022-03 - 2024-02)

• Managed long-term B2B client relationships and coordinated distribution accounts across multiple regions.

Chartered Accountant - Mr. Atef Abd El Aziz Office - Alexandria, Egypt

(2020-10 - 2021-11)

• Maintained financial records, performed bookkeeping, and supported auditing processes for diverse business accounts.

Maintenance Technician - Samsung Electronics - Alexandria, Egypt

(2019-09 - 2020-07)

• Managed technical maintenance cycles for electronic devices and communicated detailed diagnostic updates to customers.

Retail Advisor / Technical Expert (ADSL) - Vodafone Egypt - Alexandria, Egypt

(2017-06 - 2019-08)

• Facilitating accurate retail transactions and providing direct on-floor assistance to resolve diverse customer inquiries.
• Delivered advanced technical troubleshooting for ADSL/Fiber connectivity and network configuration issues.
• Consistently exceeded Customer Satisfaction (NPS) and First Call Resolution (FCR) targets.
• Resolved complex billing and hardware inquiries while advising customers on network optimization.

Quality Controller & Storekeeper - Winsitex Egypt Co. - Borg El Arab, Egypt

(2016-04 - 2017-05)

• Supervised inventory management and ensured compliance with product quality standards.

Doctor’s Assistant - Osama El-Tayeby Pharmacies - Alexandria, Egypt

(2015-07 - 2016-02)

• Assisted with medication dispensing, inventory tracking, and front-line customer service in a healthcare setting.

Bachelor - Computer & Information Systems Management - Aboukir High Institutes (2017-06)