Ali Rosa

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.

Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Waitress at Aqui Me Quedo (2018-04 – 2023-11)

• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.

Cashier at Hess Gas Station (2009-01 – 2011-06)

• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Built relationships with customers to encourage repeat business.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Helped customers complete purchases, locate items, and join reward programs.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with returns, refunds and resolving transaction issues.
• Addressed customer needs and made product recommendations to increase sales.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Cleaning at Excela (2024-03 – 2024-10)

• Handled equipment, chemicals, and materials properly and with caution.
• Used time management and efficient cleaning methods to meet deadlines.
• Organized and used industrial cleaning products following strict safety procedures.
• Emptied trashcans and transported waste to collection areas.
• Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
• Improved building cleanliness with continuous sanitizing of high-touch areas.
• Achieved high levels of customer satisfaction by providing thorough and efficient cleaning services.
• Ensured timely completion of assigned tasks, maintaining strict adherence to schedules and deadlines.
• Cleaned industrial job sites using maximum strength cleaning solutions and equipment.
• Reduced the spread of germs and bacteria by using appropriate disinfectants on high-touch surfaces.

– Emilio R Delgado (2004-06)