Alice Johnson

Compassionate and dedicated professional with strong communication, problem-solving, and advocacy skills. Experienced in working with diverse populations, coordinating services, maintaining accurate documentation, and helping individuals achieve personal goals. Committed to providing quality support while maintaining confidentiality and professionalism. Seeking a Case Manager position where I can make a positive impact on clients' lives.

Sales Contact Specialist - Penny mac Financial Services

(2026-02)

• Assisted clients with accessing home loans, short sales, and refinancing home options thru financial assistance programs.
• Conducted client assessments and developed individualized service plans.
• Maintained detailed and confidential client records.
• Collaborated with home loan providers, loan officers, etc.
• Monitored client progress and adjusted services as needed.

Social Services Foster Care Manager - State of Missouri

(2022-11 - 2025-09)

• Provided compassionate support to children and families in crisis, fostering trust ensuring safe environment for open communication
• Coordinated comprehensive care plans for foster children, leading to improved stability and enhanced emotional well-being.
• Monitored case progress through detailed documentation, enabling timely interventions and measurable improvements in child welfare outcomes.
• Implemented targeted interventions for at-risk youth, leading to marked gains in emotional resilience and overall stability

Benefit Technician - State of Missouri

(2021-06 - 2022-11)

• Assisted customers with child support accounts bring accounts current
• Arrange and set up meetings to review accuracy and payment schedule
• Consult with case manager for child support reports, DNA accuracy and court reports
• Implemented follow up calls and set meetings to bring accounts accurate

Bachelor's - Liberal Studies - Lindenwood University

Incomplete - Mass Communications - Southern Illinois University of Edwardsville