Alicia Brown

Dedicated and compassionate professional with over 15 years of experience in administrative support, client services, and caregiving. Proven ability to manage sensitive information, maintain organized records, and communicate effectively in fast-paced, confidential environments. Seeking a remote insurance support position where strong customer service and clerical skills can contribute to organizational success.

Social Worker Assistant (SWA) - Child & Family Services (CFS)

(2020-01 - 2022-12)

• Provided administrative and case management support to social workers handling family and child welfare cases.
• Assisted with intake documentation, case updates, and confidential data entry in state systems.
• Communicated with families, service providers, and community agencies to coordinate appointments and resources.
• Maintained organized digital and paper files to ensure compliance with departmental and legal standards.
• Supported staff with scheduling, correspondence, and client outreach in a professional and compassionate manner.

Mail Carrier - United States Postal Service (USPS)

(2013-01 - 2018-12)

• Delivered and sorted mail and packages for residential and business customers with accuracy and timeliness.
• Handled confidential correspondence and ensured security of sensitive materials.
• Provided exceptional customer service and resolved delivery or routing issues efficiently.

Hospice Caregiver - Private Employer

(2011-06 - 2012-12)

• Delivered high-quality, compassionate in-home care to hospice patients.
• Supported patients with daily activities and provided emotional reassurance to families.
• Maintained accurate notes on care routines and patient needs.

High School Diploma - Grover Cleveland High School