Patient Account Rep II/EDI Task Team - Covenant Health Corporate - 1420 CenterPoint Dr, Knoxville, TN
(2023-01)
- Research hospital claims that have been rejected by the insurance payer
- Correct rejected claims from insurance and rebill claims for payment
- Responsible for writing training manual for billing department and adding updates
- Collaborating with EDI task team to brainstorm and fix recurrent issues
- Maintain billing requests from other departments within corporate office
- Follow state and federal laws applying to medical billing and patient privacy
- Engage in employee training and up to date policy changes
- Assist management team with problem solving EDI issues and daily tasks
Office Assistant/ Accounts Payable Clerk - Tow Pro - 623 Simmoms Road, Knoxville, TN
(2022-01 - 2023-12)
- Reconcile cash, check and credit card payments for both Knoxville locations
- Reconcile credit card payments for Nashville locations
- Confirm billing for company accounts and send receipts daily
- Request purchase order numbers for corresponding business accounts
- Process payments for company accounts
- Submit payments on companies' payment processing systems
- Manage driver compliance logs
- Enter, confirm and log all transport invoices
- Collect customer payments by phone when necessary
Legal Operations Lead - Disability Advantage Group - 410 N Cedar Bluff Road, Knoxville, TN
(2017-01 - 2022-12)
- Scheduling hearings for multiple disability attorneys
- Preparing and processing travel reimbursements for attorneys
- Finalizing case prep for all company hearings
- Reviewing cases for quality and contact
- Handling escalated client issues
- Scheduling transportation when needed
- Monitoring post hearing follow up
- Floating in case manager tasks as needed
- Requesting and submitting medical records for clients
- Coaching case managers
- Other various tasks as assigned
Business and Operations Manager - Old Navy - 125 Hamilton Crossing, Alcoa, TN
(2013-01 - 2017-12)
- Oversee the execution of company standard operating procedures
- Drive awareness and support execution of store compliance audit
- Hire, train, and recruit new employees
- Schedule writing for 85+ employees
- Submit payroll adjustments and processing
- Responsible for all new hire orientation paperwork including W4 and I9
- Create training schedule for new employees including managers and leaders
- Opening and closing procedures
- Expense management of store appreciation card
- Organize and lead community impact projects
