Linda Tieuel

Trustworthy, dependable, prompt, strong attention to detail, efficient multi-tasking while remaining organized in fast paced environments, critical analyst, self-motivated, and committed to lead with excellence. Able to work as a cooperative team member or independently. Proficient knowledge of Microsoft Office Suite, Oracle, Adobe Acrobat, AS400, Soft Call, PeopleSoft, AAW, Payment Portal, Spectrum, Salesforce, Workday, Cisco Jabber, LASES, FileNet, TLO, Cam Eti, Paradata, and VPN with outstanding oral and written communication skills.

Poised under pressure to meet deadlines. Accustomed to handling confidential and sensitive information while working remotely or inside the office. Tactful and courteous to all people.

COLLECTION REP I & II - Regional Acceptance Corporation - Arlington, TX

(2018-10)

• Calls customers to bring delinquent accounts current; multi-tasks efficiently while documenting accounts precisely in changing environment
• Sends and receives emails
• Led a team to reach outstanding goals and achievements for several months
• Team lead liaison between teammates and management
• Adheres to federal and state collection laws, heavy skip tracing
• Assigns units for repossession
• Handles insurance, gap, and warranty claims
• Works independently with limited supervision
• Contributes greatly to team reaching monthly goals

COLLECTION AGENT - Capital Management Services - Buffalo, NY

(2015-11 - 2018-06)

• Called individuals regarding delinquent bills
• Negotiated with customers for payment arrangements and debt settlement companies
• Met weekly and monthly deadlines and goals
• Proofreading
• Skip tracing
• Sent and received large volumes of emails
• Edited letters and emails
• Collected for several companies simultaneously

INTERNATIONAL ONLINE ENGLISH TEACHER - ABC Tutor Group - Taiwan

(2017-05 - 2018-01)

• Taught English pronunciation and reading to Chinese, Taiwanese, and Japanese students

LIFE & HEALTH INSURANCE AGENT - Combined Insurance - Buffalo, NY

(2015-07 - 2015-11)

• Contacted customers from leads or cold calling
• Wrote insurance policies
• Clarified information for customers

CLIENT SERVICES REPRESENTATIVE - ABC Amega - Buffalo, NY

(2014-07 - 2015-07)

• Business to business international collections
• Softcall and dual monitor experience
• Incoming calls
• Sent and received emails in various languages
• Assisted relationship managers and clarified information with customers
• Researched proof of payments
• Skip tracing

CUSTOMER EXPERIENCE REPRESENTATIVE - Greenwich Associates - Cheektowaga, NY

(2014-01 - 2014-07)

• Called customers continuously through automatic dialer
• Asked survey questions for specific companies
• Probed and clarified answers that customers gave

TAX ASSOCIATE - H & R Block - Shreveport, LA

(2011-12 - 2012-04)

• Prepared individual taxes

ADJUNCT GED INSTRUCTOR - Southern University - Shreveport, LA

(2011-08 - 2011-12)

• Taught, encouraged, motivated students to learn vital skills
• Tutored students as needed
• Counseled students when necessary

CENSUS BUREAU COLLECTOR - U S Census Bureau - Shreveport, LA

(2010-03 - 2010-05)

• Called citizens
• Runner
• Performed quality assurance for applications

SOCIAL SERVICES ANALYST II - State of Louisiana - Shreveport, LA

(2007-01 - 2013-01)

• Prepared and presented cases in court
• Investigated and researched information given from parties involved
• Audited cases
• Enforced law and executed warrants
• Modified child support obligations
• Seized financial assets
• Suspended professional licenses
• Assisted attorneys & DA staff
• Liaison and advocated between parties involved

TABLE GAMES DEALER - Eldorado Casino - Shreveport, LA

(2000-12 - 2006-12)

• Tracked and reported monetary changes
• Handled large sums of money
• Multi-tasked and dealt each game with speed and accuracy
• Maintained integrity in difficult situations
• Taught customers rules of the games

Master of Business Administration - UNIVERSITY OF PHOENIX (2006-05)

Bachelor of Science - Finance - LOUISIANA TECH UNIVERSITY (2000-02)