Allison Hardy
Owner and Operator
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About
Highly motivated and organized individual who possesses a variety of work related skills including; business owner and operator, radio traffic controller, personal assisting, office management, cash management, employee management, customer service, research, analysis, inventory control payroll, profit and loss reporting, scheduling, and meeting planning and execution. Excels in organization and management and possess impeccable verbal and written communication skills.
Experience
Owner and Operator - Stoner's Pizza Joint - Valrico, Florida
(2023-05)
- Financial management- Profit and loss, accounting, payroll, cost analysis, budgeting
- Overseeing daily operations, managing staff and store
- Working with vendors- ordering supplies, tacking stock, minimizing waste
- Proficient with POS systems, inventory management, staffing, training, scheduling, and improving efficiency
Personal & Executive Assistant- Commercial Property Management - TRUBAR/ Molluscumaway - Miami, Florida
(2022-02 - 2023-05)
- Process orders, Product Packaging, Shipping, and Inventory for Molloscumaway
- Managed all home renovations and workers
- Paid and handled finances for multiple homes and businesses
- Commercial Property Manager
- Scheduled all meetings, travel, and appointments for employers
- Certified Notary Public in Colorado
Customer Support/ Social Media Support - CLMBR - Denver, Colorado
(2022-09 - 2023-12)
- Responsible for maintaining consistent communication and establishing positive rapport with every customer and service technician.
- Expert in Zendesk and other Customer Relationship Management Systems (stripe, shopify, etc.)
- Manage all incoming customer inquiries regarding delivery, billing issues, product & service questions and general client concerns
- Exceptional ability to multitask in a high intensity environment
Traffic Controller & Office Manager/ Account Receivable - Bicoastal Media - Medford, Oregon
(2021-02 - 2022-01)
- Inputs and tracks all commercial traffic and scheduling
- Creates and issues computerized program schedule for six stations
- Maintains program logging and other operational procedures
- Coordinates with other departments to solve logistical problems in coordination of on-air commercials that air on all of our stations
- Data entry and quality control
- Network billing an accounts receivable manager
Teacher - 6th Grade ESE - Kernan Middle School - Jacksonville, Florida
(2019-08 - 2020-11)
- Assisted ESE students with daily activities
- Recorded students daily data
- Assists in conducting lessons, managing classroom, developing materials
Office Manager/Shipping and Logistics - MAD Product Innovations- Bazzle Baby
(2019-01 - 2019-08)
- Order supplies, organize company events and meetings
- Manage databases and update seller portals
- Pack and send orders to customers and distributors
- Track and schedule merchandise shipments from Asia
Sales - C.E.C Tobacco Distributing
(2015-07 - 2018-08)
- Assisted customers' orders via telephone and email.
- Building strong clientele with private and corporate store retailers
- Meeting sales goals every week
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping issues.
- Scheduled weekly inventory pickups and deliveries with vendors.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Service Advisor - Bert Smith Tampa BMW - Porsche - Volkswagen
(2013-03 - 2014-02)
- Produced repair orders for customers, including cost, and time estimates
- Gained superior product knowledge to effectively assist with all service maintenance requirements and warranty information
- Worked alongside technicians to ensure timely completion of work, ensuring an exceptional customer experience to drive loyalty
Executive Secretary - Brumos Motor Cars: Mercedes - Benz - Porsche- Lexus
(2012-01 - 2013-03)
- Set customer service appointments, as well as assisted advisors and management
- Marketing and promotion events at Jacksonville Jaguars NFL games
- Completed daily data entry tasks; using ADP/Xtime software
- Handled all money and paperwork for service department and auto sales
- Assisted the manager with daily meetings, schedules, and tasks
Manager/Merchandise and Fashion Buyer - Core Surf and Skate
(2006 - 2012)
- Inventory control and merchandising
- Consulted with customers to provide excellent quality service
- Created employee hours, as well as created and set staff schedules
- Responsible for clothing & merchandise buying as well as styling
- Set appointments with brand representatives to select new merchandise
- Responsible for training new employees, handling payroll responsibilities and deposits
Education
BAS - Business Supervision and Management - Florida State College of Jacksonville (2014-02 - 2017-05)
