Almendra Viel

Client-facing professional skilled at building rapport and earning trust with a high-value clientele. Experienced in mentoring team members across all experience levels, with a strength in simplifying complex information for audiences without a technical background

Clinical Education Specialist (Promoted) - Skincare By Amy Peterson - Miami FL

(2026-03)

• Independently designed and launched a complete training program, including original materials, structured curriculum, and hands-on practicums
• Delivered complex technical information in clear, accessible terms to audiences ranging from beginners to experienced professionals
• Successfully onboarded 6 new hires to full productivity through structured, hands-on training
• Tracked individual progress, proactively following up, flagging gaps, and prioritizing who needed additional coaching to keep every hire on pace toward full readiness

Lead Medical Assistant (MA) - Skincare By Amy Ptereson - Miami FL

(2024-10 - 2026-03)

• Managed a high-volume daily schedule of ~13 patients, maintaining accuracy across documentation, compliance, and treatment preparation under consistent time pressure
• Recognized as lead team member for managing the most complex, high-stakes days, earning trust from leadership to handle the practice's most demanding client situations
• Presented live technical product demonstrations to an audience of ~100 industry professionals at a national event, broadcast to a wider audience, representing the practice alongside senior leadership
• Rapidly built proficiency across a wide, evolving range of technical products and protocols, consistently adapting to new tools and processes ahead of formal rollout

Event Sales Associate - Miami International Boat Show - Miami FL

(2018-02)

• Cold-approached attendees at a major industry event, qualifying prospects by asking about boat ownership before pitching a new marina-communication software
• Engaged a high volume of prospects over the 3-day event, adapting the pitch in real time and offering informational cards to less-engaged leads to preserve future contact

Bachelor of Psychology - Psychology - University of San Diego