Alysa Jane Barte

Detail-oriented Medical Technologist graduate with extensive clinical laboratory internship experience in tertiary hospitals settings and 3 months of customer service expertise in a high-volume call center environment.

Clinical Laboratory Intern (Private Tertiary Hospital) - San Pablo Medical Center - San Pablo Laguna, Philippines

(2023-07 - 2024-01)

• Performed clinical laboratory tests including hematology, clinical chemistry, microbiology, phlebotomy, blood banking, and urinalysis with high accuracy and adherence to standard protocols.
• Maintained and operated laboratory equipment; documented test results in electronic systems with zero errors.
• Collaborated with medical staff to ensure timely and accurate delivery of lab results to support patient diagnosis and treatment.
• Ensured strict compliance with HIPAA regulations and laboratory safety protocols throughout all procedures.
• Assisted in quality control procedures and maintained detailed records of specimen processing and results.
• Performed venipuncture (blood extraction) on donors following proper aseptic and safety techniques
• Verified donor information and ensured proper labeling and handling of blood specimens

Clinical Laboratory Intern (Public Tertiary Hospital) - Tondo Medical Center - Manila, Philippines

(2024-02 - 2024-08)

• Completed a 6 months Clinical Laboratory Internship — rotations in Phlebotomy, Hematology, Clinical Chemistry, Microbiology, Histopathology, Serology, Blood Banking, and Urinalysis
• Assisted in blood donation drives and performed supervised venipuncture
• Handled donor screening, specimen labeling, and proper blood sample processing
• Followed strict laboratory safety and infection control procedures
• Assisted in documentation of patient diagnostic results using electronic systems (LIS)

Customer Service Representative (Retail) - Amazon (via BPO) - Pasay, Philippines

(2022-10 - 2023-01)

• Handled 50+ inbound customer inquiries daily via phone, resolving order issues, account questions, and complaints.
• Navigated multiple internal platforms simultaneously to access customer accounts, process requests, and document interactions accurately.
• Demonstrated empathy and clear communication while de-escalating difficult customer situations and providing solutions within company guidelines.
• Maintained strict adherence to data privacy and quality assurance standards in a high-volume contact center environment.
• Provided accurate product and order information in a timely and professional manner

Bachelor of Science - Medical Technology - Centro Escolar University- Makati (2018 - 2024)

Science, Technology, Engineering, and Mathematics (Grade11-12) - University of Perpetual Help System Dalta-Molino Campus (2016 - 2018)