Alyssa Silva
Administrative Professional
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About
I’m an administrative and client support professional with 14+ years of experience — including 5+ years in remote operations — specializing in customer experience, and process improvement. Known for my ability to stay calm under pressure, I excel at cross-functional collaboration, complaint resolution, and ensuring full regulatory compliance (21 CFR 803, ISO 13485, HIPAA).
As a training and development leader, I’ve onboarded and mentored team members, boosting productivity and maintaining service excellence in fast-paced, high-volume environments.
Outside of work, I bring the same leadership and motivational energy as a spin instructor and multi-sport coach — inspiring others to push past limits and achieve their goals.
Experience
Remote Work & Virtual Collaboration (Zoom, Slack) | Staff Training & Orientation | Scheduling & Calendar Management | Records & Documentation Control | Office Technology Troubleshooting | Vendor Relations | Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Access) | HIPAA Compliance | Data Analysis & Reporting
Education
University of Phoenix
Bachelor of Science Business Administration & Management Sep 2010 – Nov 2013
