Amanda Burke

Dedicated customer service professional with over 10 years of experience delivering exceptional client satisfaction. Adept at quickly adapting to any situation, driven by a proactive and student mentality. Skilled in providing transparency to help customers make quicker decisions, practicing patience and empathy, and consistently exceeding expectations to ensure customer satisfaction

Tranzact/ Licence Insurance Agent

August 2024 - Present, Richardson, T exas

● Identified prospective clients through leads and referrals.

● Reviewed clients' Medicare Advantage plans to identify necessary changes or additions.

● Ensured compliance while guiding customers smoothly through the enrollment process.

Autus 500 / Executive Account Manager

May 2021- March 2024, Chicago IL

● Attended meetings to learn and apply advanced sales and marketing techniques for building strong customer relationships.

● Worked both individually and collaboratively to achieve personal and company sales goals.

● Represented clients with professionalism and integrity, consistently delivering excellent service.

● Educated customers on product benefits and provided tailored solutions to meet their needs.

Walmart Supercenter/ Customer Service Associate

January 2017- November 2020, Cicero IL,

● Greeted customers as they proceeded to the register, ensuring a welcoming experience.

● Processed payments via cash, check, and electronic methods.

● Answered incoming calls to provide information about products, services,store policies, and promotions.

● Fulfilled online grocery pickup orders efficiently and accurately.

Northeastern Illinois University / CMT-Communication Media and Theatre

BA

January 2020 - Present, Chicago IL

City Colleges of Chicago - Richard J. Daley/ Business and Economics

Associates

August 2016 - May 2019, Chicago IL

Gpa: 3.5 graduated