Jelly__ Donut
Customer Service
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About
My skill set includes advanced capabilities in Multitasking, Public Speaking, Communications, Time Management, and Organization. I also have a solid background in Customer Service, Safety Procedures, Problem Solving, and technical knowledge. I am eager to bring my expertise in customer interaction and management to your team, contributing to the standards of passenger service your company is known for. I am looking forward to the possibility of discussing how I can contribute
Experience
Prospect Airport Services— Baggage Handler
March 2022 - April 2022
Loading and unloading luggage: Manually loading and unloading suitcases, bags, and other items from the aircraft cargo hold using baggage handling equipment
Sorting luggage according to destination and loading it onto the appropriate conveyor system.
Identifying and reporting damaged, suspicious, or mishandled baggage
Assisting passengers with luggage inquiries
Adhering to safety guidelines regarding lifting heavy items,
operating machinery, and maintaining proper posture.
Lufthansa — Passenger Service Agent
July 2024 - PRESENT
Responsible for Passenger Check in, Boarding & Baggage Services.
Interact with Airline customers
Emphasis on Quality Services
Demonstrate a Safety-First attitude
Greet passengers, verify identification and tickets, process check-in on computer systems, and issue boarding passes.
Assist passengers with disabilities, unaccompanied minors, or other special requirements.
Interact with passengers in a friendly, professional, and helpful manner, even during stressful situations
Education
Depaul University—
Bachelor’s in Computer science
September 2024 - PRESENT
William Howard Taft
High School — Diploma in General Education
September 2020 - June 2024
