Amanda Hooks
BRANCH MANAGEMENT | FINANCIAL SERVICES | CUSTOMER RELATIONS
Hire this person
Send a job offer directly to this candidate
About
Results-driven financial services professional with more than 26 years of experience in branch management, consumer lending, collections, customer service, office administration, and team leadership. Proven ability to lead high-volume operations, develop employees, strengthen account performance, maintain accurate reporting, and build lasting customer relationships.
Experience
Branch Manager - Security Finance
(2023-09 - 2026-06)
- Directed daily branch operations, staff performance, workflow, and customer service.
- Reviewed credit information; managed accounts, collections, and skip-tracing activities.
- Prepared operational reports and supported merged-office operations.
- Contributed to the performance of a high-volume, million-dollar branch.
Assistant Manager - First Heritage Credit
(2023-01 - 2023-04)
- Supported daily operations, loan applications, credit review, customer service, collections, and skip tracing.
- Maintained accurate records and assisted the branch in achieving performance goals.
Branch Manager - Security Finance
(2020-04 - 2023-01)
- Managed employees and all lending, collections, customer service, and administrative functions.
- Reviewed credit and bad-debt reports and implemented strategies to improve account performance.
CSR | Assistant Manager | Manager - Auto Money Title Loans
(2012 - 2020)
Advanced through positions of increasing responsibility from Customer Service Representative to Manager.
- Managed lending, payments, collections, projections, scheduling, customer concerns, and office operations.
- Coordinated vehicle repossession activities when required.
General Manager - TitleMax
(2009 - 2012)
- Led branch operations, employee training, lending, payments, collections, and customer service.
- Managed projections, scheduling, account performance, and repossession procedures.
Assistant Manager - Quick Cash
(2008 - 2009)
- Processed check-advance loans and transactions and supported customer service and collections.
Assistant Manager - CheckMax
(2006 - 2008)
- Supported branch operations, loan processing, recordkeeping, customer service, and collections.
Education
High School Diploma - Dillon High School (1988)
