Amanda Morse

Dynamic professional with a proven track record at Mr. Cooper, excelling in quality control and compliance within post closing and formerly as a funder. Demonstrates strong problem-solving skills and adaptability, ensuring accurate documentation and efficient loan processing. Recognized for fostering teamwork and enhancing operational efficiency, contributing to high levels of satisfaction and successful project outcomes.

Post Closer/Mortgage Funder at Mr. Cooper (2021-02)

• Completed post-closing quality control evaluations of originated and correspondent mortgage loans.
• Checked accuracy and completeness of all paperwork.
• Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
• Calculated, reviewed and corrected errors on interest, principal and closing costs.
• Reviewed and validated details of loan applications and closing documentation.
• Review records for accuracy and completeness to maximize compliance and prevent errors.
• Prepare loan packages and ship recorded mortgages, deeds, and final title policies ot the custodian for further review.
• Charge borrower accounts that have been recorded properly by the county; county certified.
• Monitored pipelines to track and log status of loans.
• Processed loan applications and monitored progress from start to finish.
• Evaluated loan requests and documents to verify accuracy and completeness.
• Proven ability to learn quickly and adapt to new situations.
• Worked with underwriters to fix application problems and resolve issues.
• Checked loan documents for accuracy prior to closing.
• Participated in industry events and conferences to build relationships and gain market intelligence.
• Researched and updated industry knowledge on changing legislation and regulations.

Leasing Manger at GREYSTAR MANAGEMENT LP (2020-02 – 2021-02)

• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Monitored performance of individual leasing agents and coached on successful strategies.
• Worked with property managers to maintain market readiness and facilitate smooth transitions.
• Trained leasing professionals on regulatory requirements, company policies, and office procedures.
• Created and submitted daily reports on leasing activities.
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Collected, completed, and processed lease applications.
• Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
• Created, coordinated, and engaged in marketing campaigns.
• Explained terms of lease and amounts to be paid to tenants.
• Established key relationships with potential leasers and renters.
• Managed daily and weekly marketing and leasing plans.
• Communicated effectively with owners, residents, and on-site associates.
• Coordinated appointments to show marketed properties.
• Generated leads for sales and rental properties through cold calls and referrals.
• Responded to Common Area Maintenance (CAM) inquiries.
• Collected and maintained careful records of rental payments and payment dates.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Conducted regular inspections of both interior and exterior of properties for damage.

Leasing Professional at GREYSTAR MANAGEMENT LP (2016-10 – 2021-02)

• Toured property with prospective tenants and provided wealth of information in regards to its key features.
• Distributed and followed up on tenant renewal notices.
• Kept meticulous records of correspondence between management and tenants.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Invited prospects to fill out application upon completion of property tour.
• Collected rent and tracked resident payments and information in computer system.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
• Greeted clients, showed apartments, and prepared leases.
• Verified tenant incomes and other information before accepting lease applications.
• Responded to requests and scheduled appointments for property showings.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Communicated effectively with owners, residents, and on-site associates.
• Responded to Common Area Maintenance (CAM) inquiries.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
• Used Yardi to keep record of financial transactions and rental applications.
• Scheduled various contractors to complete needed work on vacant and occupied units.
• Performed background, reference and credit checks as part of screening process of prospective tenants.
• Conducted property tours to highlight features of properties.
• Participated in property inspections to prepare for move-ins and move-outs.

Basics – Inland Lakes High School (2007-06)