Mortgage Operations & Client Success
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I remain open to roles based in Mortgage Servicing, Operations, Client Success, Account Management, Financial & Risk, and related. With a robust background in customer service, property tax management, and financial operations, combined with ongoing education in Cosmetology and Mortgage Loan Origination, I am eager to bring my diverse skill set and dedication to my next opportunity.
Skilled professional with experience in customer service, property tax, and financial operations. Strong track record in resolving tax issues, handling property damage claims, and detecting fraud. Known for excellent communication, client support, and compliance-focused work.
Proficient in data entry and financial analysis. Currently pursuing an Associate’s degree, with a background in cosmetology and mortgage loan origination. Seeking a role as a Risk Operations Specialist, Loan Processor, or Operations Support Specialist.
EDUCATIONAL BACKGROUND Regent University Online — Pursuing A.A. (Current) August 2021 - Present, Virginia Beach, VA (Online) Regency Beauty Institute — Diploma in Cosmetology January 2012 - February 2013, Columbus, OH Springfield Senior High School — High School Diploma September 2005 - June 2009, Holland, OH CERTIFICATIONS AND LICENSES Cosmetology License: April 2013 to January 2023 Licensed to provide hair, skin, and nail services, and manage a salon in Texas. Mortgage Loan Originator - NMLS (1980349) Completed MLO SAFE Course on 07/30/2021