Cleaning Business Owner - Self-employed - Tulsa, OK
(2017-01)
Manages freelance cleaning business while raising children. Cleans offices and homes, manages follow ups and all aspects of running a small business.
Ophthalmic Technician - Dr. Robert Parker, M.D - Claremore, OK
(2023-08 - 2024-06)
Runs back of clinic with other technician in a thriving, solo ophthalmology practice for an esteemed ophthalmologic surgeon. Responsible for all aspects of patient care alongside the doctor, ensuring top-notch compassionate care for each patient.
- Performs patient workups not limited to: manifesting/refraction of patients, visual acuity testing, prism bar use, vitals, BAT, A-scans, tonometry of various methods, gonioscopy, OCT, IOL Master, administering visual field testing, obtaining patient history, charting, scribing, assisting in small surgical office procedures; YAG/ALTS
- Experienced in dry eye clinic, patient education, administering drops, patient care before and after cataract surgery, scheduling cataract surgery
Ophthalmic Technician - Mid Atlantic Retina - Philadelphia, PA
(2017-02 - 2017-12)
- Responsible for all aspects of working up patients to see the ophthalmologists (histories, VAs, IOP,pupil assessments, motility, etc.)- all in a very brief manner.
- Mastering quick, efficient, detailed workups (chief complaint, patient history, etc.) In a busy center-city Wills Eye Hospital location with an average 50 or more patient days/multi-doctor retinal specialty practice.
- Floated as needed daily for different doctors assisting in scribing, macular degeneration treatments, prep-work for injections, medication requests, ordering drops, etc.
- Caring for 1-day post-op patients from various major retinal eye surgery (cleaning the area, gauze removal, medication instruction and review)
- Floated as needed to assist in photography testing rooms, as well as assisting in IV Fluorescein, other specialty retinal testing and treatments.
Ophthalmologic Technician/Assistant - Abel Eye Associates - Tulsa, OK
(2014-09 - 2017-02)
Reason for seeking new employment: Re-located to Pennsylvania for husband's job, prior to his passing.
- Responsible for timely and accurately performing all aspects of patient pre-testing-not limited to: Visual Acuities, Subjective refractions/manifest, dilation, IOP check (Goldman and Tonopen), Pupil assessments, OCT, Glare, IOL Master, Topography (Pentacam), B-scans, A-scans, Visual fields, color testing, neutralizing lenses on the lensometer as called for and Fundus Photography.
- Responsible for collecting, summarizing and documenting all patient history/ ocular history/sx/medications/allergies, etc. in an accurate and timely manner.
- Responsible for providing each chart with an accurate summarization of reason for visit
- Primary role in scribing for the doctors in all exams. Utilizes Examwriter/Officemate templates to accurately and quickly document all information the Dr. sees and speaks of during the exam to help create a complete chart for the patient.
- Under direct instruction by doctors calls in medications for patients as well as informing patient on correct medication usage.
- Aids the doctor in minor in-office procedures such as chalazion removals, YAG procedures, Botox injections, etc.
- Experienced with all aspects of steam sterilization using Autoclave, as well as all proper disinfection methods for surgical equipment after and before procedures.
- Responsible for ordering all samples and "technician" supplies needed for the doctors and daily business. Keeps up on these orders using weekly ordering systems.
- Cross-trained in all areas of running and working in/for an ophthalmology clinic. Can cover for front desk/ surgical counselor (involves consent forms and discusses in detail the surgical procedures and pricing), as well as aiding in marketing and administrative tasks as needed when requested by doctors and management.
- Caring for each patient and making them feel at "home" and cared for the #1 priority in all aspects of business every day.
- Trained on COA certifications extensively for duration of employment- passed practice test through JCHAPO, is ready to take final test, however, didn't due to the relocation.
Lab Manager/Optical Assistant/Optician/ Administrative Assistant - Clearvision Eyecare Center - Tulsa, OK
(2012-02 - 2014-09)
Reason for seeking new employment: Office-wide employee hour cuts/lack of health benefits. Seeking full-time career/stability and growth within a successful company.
- Responsible for managing all aspects of lab operations.
- Works with doctor during patient exams to accurately document and record all aspects of patient exams(scribing).
- Pre-tests and prepares patients for exams(Dilations, taking visual acuities, ect)
- Daily use of optical lab equipment (edger, tracer, lensometers, etc.)
- Responsible for keeping track of all lab production, re-ordering and purchasing optical materials for use as needed. Handles all the financial aspects of the optical lab (Profit/loss reporting).
- Responsible for handling all patient account receivables. Bills patients and follows up as appropriate, creates fee slips, payment plans, credits, etc.
- Works alongside the Office General Manager to keep track of all financial aspects of running the practice-not limited to- Keeping track of balances/credit owed to companies, works with reports/QuickBooks to track and handle all financial comings/goings/profit/loss within practice.
- Runs weekly reports on all receivables for both Patient and Insurance, and keeps consistent follow up/collections on all accounts.
- Deals with patient insurances/claims/auths/discount plans/payments.
- Compliance with HIPPA procedures and ensuring patient security at all times.
- Filing/handling patient records.
- Handles frame purchasing/ordering/inventory for practice.
- Works alongside the General Office Manager to handle marketing and communications for practice.
- Extensive knowledge of all areas of optics( as well as edging lenses(sv, bifocals, progressives, timeless mounting) ect
- Cross-trained on all aspects of Optical Assistance. Comfortable with use of Opti-con, Fundus photo machine, Visual fields, Jupiter and Hard contact lens fittings, refracting machines, ect.
- All aspects of scheduling appointments/rescued/cancellations/call reminders/etc.
- Sells customers complete pairs of prescription glasses from start to finish.
- Cash handling and deposits, completing all closing and opening procedures as required.
- Responsible for keeping office credentialing up-to-date at all times for the Dr./business owner.
- Responsible for reviewing contracts held by the Dr. and all medical insurance companies to ensure proper procedures and payments are in place.
- Responsible for various assistant duties such as attendance at business meetings per Dr. request, handling catering and related business for events, coffee runs, etc.
- Provides excellent customer service at all times to each and every patient.
Store Manager - Icing - Tulsa, OK
(2011-09 - 2012-02)
Reason for leaving: Pregnancy high- risk/childbirth unable to physically perform duties
- All aspects of running store as a manager.
- Responsible for exceeding all sales goals as based on last years numbers.
- All aspects of managing employees not limited to; correctional, hiring, firing, interviewing, recruiting, training, ect )
- Held all employees accountable for their sales and behaviors.
- Constant leader and example of excellent customer service
- Managed operations
- Inventory, ordering
- Cash management/deposits/change orders/audits
Assistant Manager/ETC Manager - Rue21 - Tulsa, OK
(2011-01 - 2011-09)
Reason for leaving- Store Manager Position
- Managing store and employees while on shifts
- Visual merchandising and area manager of ETC! accessory area
- Responsible for training of all employees in ETC! area as well as training assistance with all employee training for store
- Responsible for selling and monitoring perfume sales daily-excepted to reach above and beyond set district goals
- Conference calls and operations
- Extensive knowledge of visual merchandising
- Planograms and floor sets
- Daily cash management-responsible for employees tills as well
Assistant Manager - Coffee Master - Broken Arrow, OK
(2006-03 - 2011-01)
Reason for leaving-seeking growth with a company/Starbucks has limited advancement
- Constant deployment and organization of employees in a busy drive through location
- Consistent management of all employees on all shifts worked- making sure drinks were made to standard, cleaning procedures were being done, customers were being given constant legendary service
- Coffee Master- trained in courses for a year to become knowledgeable in all things coffee. Held seminars for customers and classes to encourage sales as well as educate customers.
- Qasa manager- Qasa is Starbucks' personal health department guidelines-was in charge of making sure at all times proper procedures were being followed and everything was up to standard with use of checklists and employee management
- Worked directly under manager in hiring/disciplining/recruiting
- Responsible for constant up selling of featured drinks and products at all times-expected to meet goals.
- Kept daily track of all sales/sales reads/conference calls.
- Crafting drinks specific to customers needs and following recipe guidelines
- Worked in fast past drive thru providing 3 minute drive through experiences and fast drinks.
- Opened/closed store as manager.
- All aspects of cash management.
- Constant example and role model of creating come-back customers in order to maximize business.
