Amanda Reyes

Highly organized and customer-focused dispatcher and order management professional with experience coordinating field technicians, managing service schedules, processing customer orders, and delivering exceptional customer service. Skilled at multitasking in fast-paced environments, prioritizing emergency service requests, maintaining accurate records, and communicating effectively with customers, technicians, and vendors. Dedicated to improving operational efficiency while ensuring customer satisfaction.

HVAC Dispatcher at Always There Heating & Air (2025-06 – Present)

• Scheduled and dispatched HVAC technicians based on location, availability, and service priority.
• Coordinated emergency and same-day service appointments.
• Communicated with customers regarding appointment times and service updates.
• Managed technician schedules to maximize productivity and minimize downtime.
• Entered work orders, invoices, and customer information into dispatch software.
• Coordinated parts availability with warehouse staff and vendors.
• Assisted technicians with route adjustments and scheduling changes throughout the day.
• Managed the on call schedule for all service techs
• Responsible for answering and managing after hours calls and dispatch
• In charge of ordering and coordinating all equipment and materials needed for HVAC jobs
• Pulled and processed permits for residential and commercial service work.

Order Management Specialist at Visual Comfort & Co. (2022-08 – 2025-04)

• Processed high-volume customer orders with accuracy and efficiency.
• Verified pricing, inventory availability, and shipping details.
• Coordinated with sales, warehouse, and customer service teams to ensure timely order fulfillment.
• Resolved order discrepancies and customer concerns professionally.
• Maintained detailed customer records and order documentation.
• Improved order processing efficiency while meeting company performance goals.

Assistant Manager / Dispatch at Raynor Garage Door (2017-05 – 2022-07)

• Scheduled installation and repair appointments for garage door technicians.
• Assigned daily routes based on technician availability and geographic location.
• Communicated appointment confirmations and arrival updates to customers.
• Coordinated emergency service requests and schedule changes.
• Entered service tickets and maintained accurate dispatch records.
• Ordered and tracked parts needed for repairs and installations.
• Worked closely with technicians to ensure efficient completion of daily service calls.

High School Diploma – Romeoville High School