Order Processing Representative - Alpine Industries - Wayne NJ
(2021-08)
- Receive and expedite orders for clients as Costco, Home Depot, Office Depot, Hubert, and Sam's Club
- Process orders via Zendesk, SPS Commerce (EDI), and our customers own portals
- Know and work along customers rules and regulations to ensure orders are placed correctly
- Support customer service when needed
- Fill out Advanced Shipping Notices (ASNs) and Invoices for specific customers
- Work with our warehouse/shipping staff to confirm correct couriers are used and approved by customers
- Upload POs to Acumatica, a business management system, to allow other teams within the company to see and work with, such as the accounting and the sales teams
- Trusted with sensitive information such as customer courier account numbers (FedEx, DHL, UPS)
- Ability to work from home when needed
- Work with Sharepoint, Outlook e-mail, Microsoft Teams, Excel to conduct everyday services
Dispatch & Order Processing Specialist - Flash Global - Mountain Lakes NJ
(2017-01 - 2021-08)
- Receive and expedite orders for such clients as Cisco, Roche, Unicom, FedEx Medtronic's, and Lexmark.
- Making outbound and taking inbound calls from customers, warehouses, couriers, and drivers to ensure goods are shipped and arrive in a timely manner.
- Know and work along customers rules and regulations to ensure orders are placed correctly
- Work with warehouses around the globe to ensure orders are processed and carried out as the customer requests
- Work daily with our European, Asian/Pacific, and Latin-American Flash teams
- Work 1 on 1 with our "in house" dispatch and compliance teams with orders
- Trusted with sensitive information such as customer courier account numbers (FedEx, DHL, UPS)
- Work within daily deadlines to ensure orders are shipped throughout North America
- Ability to work from home when needed, Flash is a 24/7 365 day operation
- Responsible for training new hires on all order processing procedures
- Take part in bi-weekly team meetings to get updated on new procedures and bring up any issues to help resolve them
- Create FedEx return waybills
- Work with Flashtrac, Sharepoint, Outlook e-mail, Skype to conduct everyday services
Visual Merchandiser - Sports Authority - Riverdale, NJ
(2014-04 - 2016-07)
- Greet customers in a courteous and professional manner. Handle customer inquiry and give assistance
- Maintenance of the store's visual presentation, including ensuring that the sales floor is fully stocked, correctly priced, and safe per company guidelines.
- Execute merchandise and visual processes of product on sales floor
- Maximize sales opportunities by providing excellent customer service and collaborating with others
- Responsible to train new associates on what the company is looking for them to do, explain their job, and watch to make sure they are doing it correctly
- Assigned to go to seminars to learn about new products and speak to top vendors about their products
- Give presentation and teach associates in my department about new products
- Answer the phone with professional greeting, and be able to answer any question given by customer or by another store
- Pick and process instore orders; get item(s) ready to ship
- Ability to look up products to see if I could order for customer or to see is neighboring stores would have it in their stock.
- Process freight to make it sales floor ready
- Make sure the weekly in-store advertisement is updated, all signs are current
Pharmacy Technician – Cashier - CVS Pharmacy - Denville, NJ
(2013-01 - 2013-06)
- Greet each customer in a courteous and professional manner
- Assist all pharmacy and front store customers with their questions and concerns
- Maintain customer/patient confidentiality according to HIPAA and company standards
- Take photo orders, and assist when customers are having problems with photo printer
- Adhere to CVS workflow and ensure quality assurance standards are maintained at all time
- Maintain prescription prioritization throughout prescription processing including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles
- Labeling of prescriptions
- Perform all register transactions, in adherence of CVS policy and procedures; this includes cash, check, charge, and Money Order/MoneyGram transactions.
- Perform all prescription pick-up procedures, in adherence of CVS policy and procedures; Complete Prescription Pick-Up Log, validate customer address, Make the Offer to Counsel and direct customer to Pharmacist or Intern
- Participate in all required store operational meetings
- Know where all products, OTC, are placed in the store; put away return items, maintain a shelves through the store
- Maintain a clean, organized and professional pharmacy department, according to CVS standards
- Access, input and retrieve information to/from the computer
Pharmacy Technician - Cashier - Planet Health Pharmacy Corporation, DBA Preston Drug and Surgical - Boonton, NJ
(2011-10 - 2012-09)
- Providing quality customer service to ensure repeat and word-of-mouth business
- Organizing, stocking, pricing, quality checking and displaying merchandise
- Maintaining accurate sales records, handling sales transactions and banking
- Creating eye-catching store window displays and promotional store signage
- Assisting with purchasing merchandise from companies such as Ganz, Melissa and Doug, Kinray, AmerisourceBergen, Burton and Burton, and LTD Commodities
- Gift wrapping, and holiday gift basket design and creation
- Updating customer information, and communicating with doctors and customers to ensure prescriptions are filled efficiently and accurately
- Entrusted with doing the daily banking
- Packaging and shipping items, and delivering prescriptions
- Proficient in Micro Merchant Systems and other computer software
Pharmacy Technician - Cashier - BarLen Corporation, DBA Preston Drug and Surgical - Boonton, NJ
(2007-03 - 2011-10)
- Providing quality customer service to ensure repeat and word-of-mouth business
- Organizing, stocking, pricing, quality checking and displaying merchandise
- Maintaining accurate sales records, handling sales transactions and banking
- Creating eye-catching store window displays and promotional store signage
- Assisting with purchasing merchandise from companies such as Ganz, Melissa and Doug, Kinray, AmerisourceBergen, Burton and Burton, and LTD Commodities
- Gift wrapping, and holiday gift basket design and creation
- Updating customer information, and communicating with doctors and customers to ensure prescriptions are filled efficiently and accurately
- Entrusted with doing the daily banking
- Packaging and shipping items, and delivering prescriptions
- Proficient in Micro Merchant Systems and other computer software
