Amanda Vazquez

Seeking a challenging opportunity that will utilize my business skills as well as my educational background.

Order Processing Representative - Alpine Industries - Wayne NJ

(2021-08)

• Receive and expedite orders for clients as Costco, Home Depot, Office Depot, Hubert, and Sam's Club
• Process orders via Zendesk, SPS Commerce (EDI), and our customers own portals
• Know and work along customers rules and regulations to ensure orders are placed correctly
• Support customer service when needed
• Fill out Advanced Shipping Notices (ASNs) and Invoices for specific customers
• Work with our warehouse/shipping staff to confirm correct couriers are used and approved by customers
• Upload POs to Acumatica, a business management system, to allow other teams within the company to see and work with, such as the accounting and the sales teams
• Trusted with sensitive information such as customer courier account numbers (FedEx, DHL, UPS)
• Ability to work from home when needed
• Work with Sharepoint, Outlook e-mail, Microsoft Teams, Excel to conduct everyday services

Dispatch & Order Processing Specialist - Flash Global - Mountain Lakes NJ

(2017-01 - 2021-08)

• Receive and expedite orders for such clients as Cisco, Roche, Unicom, FedEx Medtronic's, and Lexmark.
• Making outbound and taking inbound calls from customers, warehouses, couriers, and drivers to ensure goods are shipped and arrive in a timely manner.
• Know and work along customers rules and regulations to ensure orders are placed correctly
• Work with warehouses around the globe to ensure orders are processed and carried out as the customer requests
• Work daily with our European, Asian/Pacific, and Latin-American Flash teams
• Work 1 on 1 with our "in house" dispatch and compliance teams with orders
• Trusted with sensitive information such as customer courier account numbers (FedEx, DHL, UPS)
• Work within daily deadlines to ensure orders are shipped throughout North America
• Ability to work from home when needed, Flash is a 24/7 365 day operation
• Responsible for training new hires on all order processing procedures
• Take part in bi-weekly team meetings to get updated on new procedures and bring up any issues to help resolve them
• Create FedEx return waybills
• Work with Flashtrac, Sharepoint, Outlook e-mail, Skype to conduct everyday services

Visual Merchandiser - Sports Authority - Riverdale, NJ

(2014-04 - 2016-07)

• Greet customers in a courteous and professional manner. Handle customer inquiry and give assistance
• Maintenance of the store's visual presentation, including ensuring that the sales floor is fully stocked, correctly priced, and safe per company guidelines.
• Execute merchandise and visual processes of product on sales floor
• Maximize sales opportunities by providing excellent customer service and collaborating with others
• Responsible to train new associates on what the company is looking for them to do, explain their job, and watch to make sure they are doing it correctly
• Assigned to go to seminars to learn about new products and speak to top vendors about their products
• Give presentation and teach associates in my department about new products
• Answer the phone with professional greeting, and be able to answer any question given by customer or by another store
• Pick and process instore orders; get item(s) ready to ship
• Ability to look up products to see if I could order for customer or to see is neighboring stores would have it in their stock.
• Process freight to make it sales floor ready
• Make sure the weekly in-store advertisement is updated, all signs are current

Pharmacy Technician – Cashier - CVS Pharmacy - Denville, NJ

(2013-01 - 2013-06)

• Greet each customer in a courteous and professional manner
• Assist all pharmacy and front store customers with their questions and concerns
• Maintain customer/patient confidentiality according to HIPAA and company standards
• Take photo orders, and assist when customers are having problems with photo printer
• Adhere to CVS workflow and ensure quality assurance standards are maintained at all time
• Maintain prescription prioritization throughout prescription processing including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles
• Labeling of prescriptions
• Perform all register transactions, in adherence of CVS policy and procedures; this includes cash, check, charge, and Money Order/MoneyGram transactions.
• Perform all prescription pick-up procedures, in adherence of CVS policy and procedures; Complete Prescription Pick-Up Log, validate customer address, Make the Offer to Counsel and direct customer to Pharmacist or Intern
• Participate in all required store operational meetings
• Know where all products, OTC, are placed in the store; put away return items, maintain a shelves through the store
• Maintain a clean, organized and professional pharmacy department, according to CVS standards
• Access, input and retrieve information to/from the computer

Pharmacy Technician - Cashier - Planet Health Pharmacy Corporation, DBA Preston Drug and Surgical - Boonton, NJ

(2011-10 - 2012-09)

• Providing quality customer service to ensure repeat and word-of-mouth business
• Organizing, stocking, pricing, quality checking and displaying merchandise
• Maintaining accurate sales records, handling sales transactions and banking
• Creating eye-catching store window displays and promotional store signage
• Assisting with purchasing merchandise from companies such as Ganz, Melissa and Doug, Kinray, AmerisourceBergen, Burton and Burton, and LTD Commodities
• Gift wrapping, and holiday gift basket design and creation
• Updating customer information, and communicating with doctors and customers to ensure prescriptions are filled efficiently and accurately
• Entrusted with doing the daily banking
• Packaging and shipping items, and delivering prescriptions
• Proficient in Micro Merchant Systems and other computer software

Pharmacy Technician - Cashier - BarLen Corporation, DBA Preston Drug and Surgical - Boonton, NJ

(2007-03 - 2011-10)

• Providing quality customer service to ensure repeat and word-of-mouth business
• Organizing, stocking, pricing, quality checking and displaying merchandise
• Maintaining accurate sales records, handling sales transactions and banking
• Creating eye-catching store window displays and promotional store signage
• Assisting with purchasing merchandise from companies such as Ganz, Melissa and Doug, Kinray, AmerisourceBergen, Burton and Burton, and LTD Commodities
• Gift wrapping, and holiday gift basket design and creation
• Updating customer information, and communicating with doctors and customers to ensure prescriptions are filled efficiently and accurately
• Entrusted with doing the daily banking
• Packaging and shipping items, and delivering prescriptions
• Proficient in Micro Merchant Systems and other computer software

Business and Marketing - William Paterson University (2008 - 2011)

Mountain Lakes High School (2004 - 2008)