Zack Cortez

Reliable and detail-oriented Order Fulfillment Representative with experience in order processing, inventory coordination, customer service, and issue resolution. Strong communication and problem-solving skills, with a commitment to order accuracy, quality control, and efficient operations. Proven ability to collaborate with team members, maintain accurate records, and identify opportunities for process improvement.

Order Fulfillment Representative at Awardco (2022-10 – Present)

• Updated shipment statuses and maintained accurate information within fulfillment systems.
• Maintained detailed customer order records, shipment information, and delivery notes.
• Resolved customer order issues through email communication, ticket management, and follow-up.
• Assessed customer needs and provided timely, effective solutions to improve customer satisfaction.
• Delivered professional customer service through phone conversations and face-to-face interactions.
• Identified and recommended process improvements to enhance team efficiency and workflow.
• Collaborated with team members to achieve operational goals and meet deadlines.
• Troubleshoot order-related and technical issues to support accurate and efficient fulfillment operations.
• Assisted colleagues by sharing information and providing guidance to support team productivity.

High School Diploma – Chapel Hill High School (2022-05)