Amaris Williams

Skilled professional with experience in customer service, team leadership, and problem-solving, adept at training employees and managing operations effectively. Proven ability to handle cash transactions, multitask under pressure, and maintain positive relationships with teams and customers. Seeking to leverage these strengths in a new role as a Member Advocate to contribute to organizational success.

Shift Leader at Chick-fil-a (2024-09 – Present)

• Trained new employees in job duties, safety procedures, and company policies.
• Managed store closing and opening procedures to ensure safety and security.
• Assisted customers with inquiries, orders and complaints in a timely manner.
• Held team members accountable during shift by effectively coaching to improve performance.
• Prepared end-of-shift reports for management review and approval.

Barista at Tea-zen-tea (2022-06 – 2024-08)

• Operated cash registers and handled cash and card transactions.
• Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
• Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
• Welcomed customers and answered questions regarding menu items and preparation methods.
• Maintained positive working relationships with customers, team members, and leadership.

Personal Shopper at Walmart (2023-03 – 2023-10)

• Demonstrated strong organizational skills by managing multiple client orders simultaneously.
• Received work assignments from order system to fill orders.
• Utilized selection process for products within store and bagged products following bagging standards.

Bachelor of Science in Business and Administration – Western Governors University