Terrel Williams

Provide excellent customer service by greeting and assisting guests with orders in a friendly and efficient manner Prepare and assemble menu items accurately and according to Dairy Queen's quality standards Operate cash registers and handle transactions promptly and accurately

Shift Leader - Dairy Queen

(2025-03)

• Provide excellent customer service by greeting and assisting guests with orders in a friendly and efficient manner
• Prepare and assemble menu items accurately and according to Dairy Queen's quality standards
• Operate cash registers and handle transactions promptly and accurately
• Maintain cleanliness and organization of the dining area, kitchen and equipment
• Collaborate with team members to ensure smooth operation during peak hours and deliver an exceptional dining experience
• Lead team in meeting sales goals daily
• Delegate tasks to team throughout shift progression
• Open and Closing Procedures
• Complete Closing Reports
• Maintenance and Troubleshooting

Associate - Little Caesars

(2025-11 - 2026-01)

• Greet customers with a positive, friendly attitude
• Take accurate orders at the counter or drive-thru
• Handle cash, card payments, and provide correct change
• Answer customer questions about menu items and promotions
• Ensure fast service (Little Caesars focuses on speed)
• Prepare pizzas, Crazy Bread, and other menu items according to company recipes
• Operate ovens, dough mixers, and pizza prep equipment
• Portion and prepare ingredients (cheese, sauce, toppings)
• Monitor food quality and freshness
• Rotate food according to safety standards
• Keep prep stations clean and stocked
• Wash dishes, sanitize surfaces, sweep/mop floors
• Keep the lobby, dining area, and bathrooms clean
• Follow all safety and sanitation guidelines

Crew Member - Five Guys

(2024-07 - 2025-01)

CREW- provide friendly and top notch service to ensure the most amazing guest experience through our food, our staff and our store. Working as a team to satisfy the heart and soul of every heart and soul that walks through our doors.

• Taking orders
• Preparing food
• Prep Tasks
• Quality Checks

Manager - Slim Chickens

(2020-09 - 2024-06)

• ASSOCIATE-Completed transactions on pos; Order taking; Built and maintained relationships with peers and upper management to drive team success; Answered phones to help customers with queries and resolve basic concerns; Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
• CERTIFIED TRAINER-Train the new employees in the proper standards of the Slim Chickens franchise. Rehearsing along with them the appropriate procedures to maintain a balanced working environment. Following up with the new hires on their path into the Slims Chickens lifestyle
• MANAGER- As a shift leader encourage fellow employees to use their Slims policy knowledge to make sales, meet specific sales goals, perform detailed cleaning task, aid in maintaining a smooth progression of the shift
• Running close out reports; Resolving customer complaints; Attending weekly meetings with team; Managing System registers; Product Tracking

Deli Clerk - HARPS

(2021-09 - 2021-12)

• Order taking
• Built and maintained relationships with peers and upper management to drive team success
• Answered phones to help customers with queries and resolve basic concerns
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
• Properly utilized deli power equipment to cut product and weigh for consumers
• Closing procedures

Server - IHOP

(2020-06 - 2020-09)

• Seat customers at tables
• Order taking
• Greeted customers, answered questions and recommended specials to increase profits
• Operated POS terminals to input orders, split bills and calculate totals
• Satisfied customers by topping off drinks and offering condiments, napkins and other items
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers

Cashier - Angus Jack

(2020-01 - 2020-05)

• Greeted customers
• Introduced menu to new customers
• Completed transactions in efficient time
• Morning preparations
• Maintenance
• Opening and Closing procedures

Team Member and Trainer - Mcdonalds

(2017-06 - 2019-10)

• Opening and Closing procedures
• Cashier
• Order taking
• Server
• Line cook
• Preparation work
• Worked hard to learn required tasks to maximize performance
• Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
• Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well stocked