Amarjeet Kumar

Results-driven Quick Commerce & Retail Operations professional with 9+ years of experience in dark store operations, last-mile delivery, inventory management, and team leadership. Proven ability to manage end-to-end store operations, ensure SLA adherence, control shrinkage, and improve productivity in fast-paced environments such as Blinkit-style dark stores. Strong expertise in SOP compliance, manpower planning, KPI tracking, and customer experience management.

Assistant Store Manager at Blink Commerce Private Limited (2025-03 – Present)

• Manage end-to-end dark store operations including inbound, storage, picking, packing, and dispatch. Ensure high order accuracy and SLA-based fulfillment in a high-volume environment.
• Monitor inventory accuracy, cycle counts, and shrinkage control.
• Handle manpower planning, roster management, training, and productivity tracking.
• Implement and enforce SOPs to reduce TAT and operational errors.
• Coordinate with last-mile delivery teams for smooth dispatch and on-time delivery.
• Resolve customer escalations and ensure service quality.
• Prepare and track daily MIS, KPIs, and performance reports.

Sales Coordinator at Adela Electrical Pvt. Ltd (2024-08 – 2025-03)

Business Development Manager at Drive Unlimited Technologies Pvt. Ltd (2022-10 – 2023-10)

Assistant Manager at Creativity at Best Technologies Pvt. Ltd (2022-01 – 2022-09)

Cluster Manager at Shadowfax Technology Pvt. Ltd (2015-07 – 2022-01)

Assistant Bartender at Trishna (2012-05 – 2013-11)

Bachelor of Hotel Management in Hotel Management – MDU-Haryana (2008 – 2011)

Senior Secondary – CBSE (2008 – 2008)

Matriculation – HBSE (2006 – 2006)