Owner/President - Give Me A Break Travel - Memphis, TN
(2005-07)
- Led the agency to become an award-winning business, earning multiple accolades for excellence in service and destination wedding planning, including recognition as a top performer in the industry.
- Designed and executed luxury, bespoke travel itineraries, consistently delivering personalized, world-class experiences.
- Drove revenue growth by leveraging a loyal client base, securing repeat business and referrals through exceptional service and tailored travel solutions.
- Featured in multiple articles, showcasing a reputation as a thought leader and trusted expert within the hospitality field.
- Managed high-volume bookings with precision, using CRM systems to track preferences and ensure seamless travel coordination.
- Proactively resolved client issues, ensuring flawless travel from start to finish and maintaining an impeccable reputation for problem-solving.
- Organized educational events and executed targeted marketing campaigns, boosting brand visibility and positioning the agency as a leader in luxury travel.
- Worked as a Tour Operator to learn logistics and operations in building itineraries to Africa.
- Started a foundation in Uganda, to provide clean water for the Batwa community.
Package Handler - Federal Express - Memphis, TN
(2009-09 - 2010-04)
- Handled and processed packages in a fast-paced warehouse environment, ensuring timely and accurate delivery to designated destinations.
- Maintained organization within the warehouse, ensuring optimal layout for easy access and quick turnaround times, contributing to overall efficiency.
Store Manager - Hallmark Cards, Inc - Memphis, TN
(2005-05 - 2007-04)
- Led and developed a high-performing sales team by recruiting, training, and mentoring staff, ensuring continuous growth and professional development.
- Set and exceeded sales targets, closely monitoring team performance and implementing performance metrics to drive accountability and results.
- Developed and executed marketing strategies, identifying new business opportunities and effectively positioning the store to attract and retain customers.
- Created and directed a special task force to assess and revitalize underperforming satellite locations, implementing tailored strategies that boosted sales and improved overall store performance.
- Streamlined product management processes, maintaining detailed documentation on product inventory and development, contributing to efficient stock control and sales forecasting.
- Enhanced team motivation and morale through targeted initiatives, fostering a collaborative and results-driven environment.
Travel Agent - Gulliver's Travels - Memphis, TN
(2003-04 - 2005-05)
- Advised clients on tailored travel solutions, expertly assessing their needs and providing customized itineraries to create seamless travel experiences.
- Built and nurtured vendor relationships, securing exclusive deals and expanding the agency's offerings, which directly contributed to a measurable increase in sales.
- Developed and executed marketing initiatives, including targeted promotions on radio stations, which expanded the agency's client base and raised brand awareness.
- Trained and mentored new staff, ensuring high standards of customer service and product knowledge, leading to improved team performance and client satisfaction.
Accounts Receivable and Medical Records Specialist - Heartland of Memphis - Memphis, TN
(2000-08 - 2003-04)
- Managed and processed customer payments, accurately recording cash, checks, and credit card transactions to ensure timely and precise revenue tracking.
- Verified and entered transactions from lockbox and local deposits, ensuring accurate reporting of daily revenues and maintaining financial integrity.
- Maintained up-to-date receivables, proactively following up on unpaid invoices and ensuring proper documentation and payment processing.
- Coordinated staffing schedules, ensuring optimal coverage by organizing and preparing work shifts, approving time-off requests, and filling vacancies as needed to meet staffing requirements.
- Streamlined medical record management, creating new records and retrieving existing ones with efficiency, ensuring proper organization and accessibility of patient information.
- Assigned and verified record numbers, ensuring accurate and consistent documentation by cross-referencing and updating locations in the computer system.
- Oversaw medical recordkeeping, adhering to strict confidentiality and regulatory standards.
Customer Service Representative - St. Jude Children's Research Hospital - Memphis, TN
(1997-08 - 2000-07)
- Advised clients on travel options, providing detailed information to assess their needs and ensuring seamless travel arrangements.
- Cultivated relationships with vendors and marketed through radio stations, driving sales growth and expanding the company's network of partners.
- Researched and resolved client issues related to school and community fundraising, ensuring a positive experience and maintaining strong client relationships.
- Motivated and trained new staff, promoting a high standard of customer service and ensuring all team members provided excellent support to potential donors.
- Managed data entry to ensure up-to-date, accurate records, contributing to efficient client communications and operations.
- Recruited schools nationwide for fundraising programs, increasing participation and revenue generation.
- Engaged with community members to promote hospital initiatives, organizing breakfast meetings that fostered interactions between staff and patients to strengthen community support.
