Amber M

Dedicated and versatile professional with over 5 years of experience in technical support, high-volume customer service and Healthcare roles.

Experience managing complex billing inquiries, technical troubleshooting, and sensitive medical information while maintaining confidentiality & Quality Assurance (QA) scores. Proven ability to adapt quickly to new software and protocols in both remote and in-person environments.

Attendant / Front Desk at Waterton Inn Assisted Living (2025-02 – Present)

Front desk and reception management with resident services coordination

• Manage front desk and reception duties, serving as the primary point of contact for residents and visitors
• Coordinate essential resident services including medication passing, laundry, and light facility maintenance
• Maintain strict confidentiality and professionalism while tending to resident needs in a fast-paced environment

Customer Service Representative at Humach / Keystaff Agency (2021-07 – 2022-09)

High-volume appointment scheduling and public record search support services

• Facilitated high-volume appointment scheduling for the New York Department of Health during the COVID-19 pandemic
• Provided comprehensive support for public record search services (Truthfinder, Intelius, US Search), handling billing, technical issues, retention, and cancellations
• Consistently met Average Handle Time (AHT) goals while achieving top-tier Quality Assurance scores on recorded calls

Business Class Advanced Customer Care at Suddenlink Communications / Altice USA (2019-02 – 2021-07)

Complex billing and technical support for business-class clients with sales and retention responsibilities

• Promoted from Residential to Commercial Care to manage complex billing and technical needs for business-class clients
• Utilized sales and retention strategies to support business growth and customer satisfaction

Attendant at Reunion Inn Assisted Living (2015-11 – 2016-09)

Multi-functional support in assisted living environment

• Delivered multi-functional support including medication administration and front desk reception

Operator at Tele-One Communications (2014-03 – 2014-08)

Professional answering service for medical and corporate clients

• Acted as a professional answering service for hospitals, doctor's offices, and contract companies
• Relayed urgent messages to on-call medical staff and followed strict client scripts for service orders

Photo & Student Life Editor at Tyler Junior College Apache Pow Wow (2013-08 – 2014-03)

Editorial and administrative management for campus publication

• Oversaw content budgets, staff meetings, and advertising logs for the campus publication
• Developed an organized delivery route and maintained administrative systems for paper distribution

Some College in General Studies; Pursuing Advertising/Public Relations – Tyler Junior College