Team Lead
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Retail leader with 5+ years at Canada Goose, leading Experience teams in Boston and Atlanta to elevate customer service, strengthen brand loyalty, and drive sales. Expert in coaching and developing staff, streamlining store operations, and implementing customer-first sales strategies. Marketing graduate (UMASS) with a strategic mindset for enhancing brand presence and operational efficiency.
Team Lead Of Experience at Canada Goose (2023-08 – 2026-01)
Lead the Experience team to deliver exceptional customer service and drive store performance through coaching, development, and operational excellence. Designed and launched a standardized onboarding and training program to accelerate associate ramp-up and ensure consistent selling standards. Directed customer engagement and clienteling strategies to strengthen brand loyalty and support repeat business; recognized as a top sales performer nationally and selected to support new store openings.
Partnered with store leadership on visual merchandising, inventory planning, and loss prevention to optimize product availability and sales execution. Fostered team collaboration and productivity through regular feedback, performance reviews, and team-building initiatives.
Sales Associate at Canada Goose (2022-02 – 2023-08)
Delivered personalized selling experiences through product expertise and proactive clienteling; built repeat clientele through targeted outreach and follow-ups. Maintained sales floor presentation and inventory availability, executed overnight window displays and floor resets, and tracked store KPIs to support team sales targets. Collaborated cross-functionally to ensure smooth service during promotions and peak periods.
Operations Ambassador at Canada Goose (2021-08 – 2022-02)
Focused on optimizing store operations and enhancing customer experiences. Managed daily operational tasks, ensuring efficiency and smooth workflow. Worked closely with team members to maintain high service standards and support brand initiatives. Emphasized continuous improvement by analyzing processes and implementing strategies for operational enhancement.
Merchandiser at Home Depot (2018-01 – 2020-02)
Executed merchandising plans and planograms to maintain product presentation and maximize sales. Performed inventory audits, replenishment, and stock organization to ensure shelf availability. Coordinated with store teams and vendors to resolve stock issues and supported promotional displays and seasonal resets to drive category performance.
Kitchen Manager at Popeyes (2016-06 – 2018-06)
Managed kitchen operations including staff scheduling, training, food safety compliance, and inventory control to maintain quality and efficiency.
Pet Sitter at Independent (2014-03 – 2014-09)
Provided dependable pet care services, including feeding, exercise, medication administration, and daily updates to owners. Built strong trust with clients, delivering reliable, attentive care and earning repeat bookings and referrals.
Degree in Marketing – UMASS (2018-08 – 2021-01)
Certificate in Entrepreneurship – Build Inc (2014-09 – 2018-06)
