Ameer Hartford

IT Help Desk / IT Support professional with hands-on experience troubleshooting Windows systems, hardware, software, networking, and user issues. Building advanced practical skills through a B.S. in Cybersecurity Technology at University of Maryland Global Campus (UMGC), including networking, ethical hacking, threat management, vulnerability assessment, Linux, Windows administration, and packet analysis. Experienced with home-lab enterprise environments using Windows Server, Active Directory, Windows clients, Kali/Parrot/Ubuntu, VirtualBox/VMware, and security tools.

Customer-focused, dependable, and committed to learning and growing in an IT support, IT analyst, or cybersecurity role.

Freelance IT Support at Freelance IT Support (2022-01 – Present)

• Provide remote technical support for Windows systems and assist with hardware, software, connectivity, printer, and Wi-Fi issues.
• Perform troubleshooting, malware removal, basic security hardening, and device configuration.
• Document problems and solutions while communicating technical information clearly to users.

Floater at Allied Universal Security (2014-01 – Present)

• Work in hospitals, schools, offices, and other professional environments requiring reliability, documentation, and strong customer service.
• Monitor CCTV and access-control systems and respond to incidents according to established procedures.
• Maintain incident reports and communicate effectively with staff and supervisors in high-security environments.

B.S. in Cybersecurity Technology – University of Maryland Global Campus (UMGC) (2026-12)

Associate Degree in Cybersecurity Networking & IT – CT State Community College

Bachelor of Science in Physics & Science Education – University of Khartoum