Amina Alkhalaf

Responsible for the physical handling, organization, and presentation of stock Ensuring products arrive and processed Bridge the gap between the planning team and sales floor move stocks from warehouse to sales floor and maintain tidy display

Merchandise operation - Saks Fifth Avenue

(2021-09 - 2026-05)

• Responsible for the physical handling, organization, and presentation of stock
• Ensuring products arrive and processed
• Bridge the gap between the planning team and sales floor move stocks from warehouse to sales floor and maintain tidy display
• Maintain fulfillments

Service Ambassador - Neiman Marcus

(2021-07 - 2021-09)

Part Time

• Unpacked and inspected returns to determine if they are saleable, damaged or stockroom

Sales Associates - Macy's Inc. - McLean, VA

(1999-01 - 2021-12)

• Receive, verify, and properly book all jewelry in accordance with company standards (photocopy all fine jewelry, reconcile all PO issues with the buying office)
• Ensure all merchandise is entered into the case count system after it has been received
• Retrieve and process all merchandise to be returned to the vendor or transferred in accordance with company standards (properly pack merchandise, retrieve a tracking number for all outbound shipments)
• Maintain a repair log, check merchandise in/out and track all repairs sent to the vendor or local shop
• Submit repair invoices with proper documentation to Accounts Payable
• Receive all merchandise for trunk shows and verify the number and condition of the pieces against the manifest list
• Assist in trunk show set-up/take-down, compile results and recap the trunk show business
• Ensure case counts are completed and all discrepancies are reconciled
• Re-ticket all merchandise without tickets (returns or anything with a non-readable tag)
• Prepare all special-order requests and submit them to buyers
• Assist Selling Manager and associates on the selling floor as necessary
• Ensure the department is stocked with supplies
• Other store initiatives as assigned by management

Sales Associates - The Andersons Inc. - Columbus, OH

(1991-01 - 1999-12)

• Developed personal sales techniques
• Utilized elevated levels of sales and services to maximize sales performance
• Demonstrated an in-depth knowledge of the merchandise
• Ensured all sales-related policies and procedures are maintained
• Maintained a keen interest in the retail industry and market trends
• Supported and encouraged staff to provide the highest level of customer service
• Built and maintained repeat clientele by utilizing personal client book
• Resolved all client problems and complaints quickly and effectively, ensuring client satisfaction
• Assisted sales associates with various customer service issues (i.e., dissatisfied customers, returns, defective merchandise)

Sales Associates - Schottenstein Stores Corp. - Columbus, OH

(1988-01 - 1991-12)

• Assisted customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively created enhanced shopping experiences through the heightened use of tools, technology, and collaboration
• Alerted Counter Manager or Sales Manager of inventory and other inaccuracies
• Attended product training classes and seminars
• Ensured proper presentation, organization, storing, and replenishment of stock
• Participated in pre-selling and sales driving events to maximize sales

Bachelor's degree - Illustration and Fine Art - Columbus College of Art and Design (1991-01 - 1997-12)