Laura Hathaway

Hard-working, fast-paced individual who puts energy into customer satisfaction and business growth. With over 20 years of experience in customer service, I love people and have a reputation for team building, client connection and exceeding customer expectations. Fast learner who loves hands-on work.

Construction Manager at Hathaway's Remodeling (2023-07 – 2025)

• Supervised daily operations for a crew of four across residential job sites
• Operated hand tools, power tools, heavy equipment, to assist in framing, concrete work, demolition, and site prep.
• Completed basic equipment maintenance to minimize down time and repair cost
• Bid estimates on jobs and material list

Maintenance Manager at Extreme Exteriors (2020-04 – 2023-07)

• Supervise daily lawn care operations across numerous commercial and residential properties, ensuring timely mowing, edging, fertilizing, and irrigation.
• Managed and trained a team of 18 ground crew, providing safety instruction and ongoing skill development.
• Enforced OSHA and local safety standards, reducing on site incidents.
• Met with property owners and facility managers to assess needs, develop estimates, and maintain strong client relationships.
• Implemented seasonal care plans (seeding, aeration, pest control) to maintain turf health year around

Kitchen Coordinator at Faith Works of Abilene, Inc. (2020-10 – 2021-06)

• Planned and created varied, nutritionally balanced, and appetizing menus using the USDA "My Plate" Model
• Sourced inventory and ingredients locally to minimize waste and reduce cost overages
• Maintained detailed, accurate records of inventory sourced, and clients served to report to Board of Directors and partner agencies for accountability; invoiced supplies acquired through grant monies
• Directed teams in proper food handling & storage, sanitation procedures, and maintenance for daily-use items and large kitchen equipment to maintain a safe, productive kitchen environment
• Motivated team members and clients frequently through encouragement and coaching
• Managed organization's gardens; organized, instructed, and supervised volunteers

Assistant Manager at Betty Rose's Little Brisket (2020-04 – 2020-10)

• Motivated exceptional performance from team members, empowering staff to handle problems and seeking opportunities for improvement and professional growth
• Trained and developed team members in company policies, service standards, and enforcing compliance with all regulatory requirements for safe food handling and sanitation
• Controlled inventory costs with accurate forecasting, keeping supplies organized and available
• Met all customer needs with fast, friendly, and knowledgeable service, and managed team needs through coaching, monitoring, and providing training updates
• Managed shift scheduling, catering jobs, and ensuring transactions were accurate and recorded
• Welcomed feedback and constructive criticism and contributed ideas for process improvement

General Manager at Burger King Corporate (2019-04 – 2020-03)

Store 38

Operations Manager at Burger King Corporate (2017-12 – 2019-03)

Store 7553

Cashier at Burger King Corporate (2017-07 – 2017-12)

Store 38

• Worked as a team to handle high-volume work by prioritizing tasks and organizing supplies
• Completed all tasks promptly with minimal oversight
• Approached and solved work problems with initiative and sound judgment
• Enhanced customer satisfaction with quick, knowledgeable service
• Maintained legal, health, and safety regulations

Restaurant Operations Associate at Luby's (2016-09 – 2017-05)

• Assisted kitchen staff with high volume for efficient workflow
• Supported cleanliness targets and maintained safe food handling and sanitation standards
• Utilized multi-tasking, prioritization skills, and intuition to anticipate demands and provide superb customer experience
• Addressed complaints or issues promptly with creative solutions

Manager at Subway (2013-01 – 2014-02)

• Trained workers in food preparation, safety requirements, and sanitation procedures
• Operated cash register with attention to detail and reconciled receipts at the end of the day
• Prepared deposits and processed payroll
• Supervised and participated in kitchen and dining cleaning activities

Office Manager at OM Group (2010-02 – 2012-12)

• Provided clerical support to marketing and sales consultant company
• Worked with multi-line phones, filed documents, scheduled appointments, completed online supply orders, and processed billing and payments
• Provided superb customer service and welcomed clients and stakeholders warmly and with knowledgeable direction

Horticulture Specialist Certification in Horticulture – Windham School (2016)

Horticulture Technician in Horticulture – Windham School (2015)

High School Equivalency Diploma – Windham School (2012)