Aminat Abdulmalik
Sortation Associate (Problem Solve)
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About
Lead realtime resolution of shipment defects, missorts, and operational discrepancies to maintain on-time dispatch performance Operated under strict safety and quality standards during peak operations Collaborated across teams to ensure process efficiency
Experience
Sortation Associate (Problem Solve) - Amazon
(2025-05)
- Lead realtime resolution of shipment defects, missorts, and operational discrepancies to maintain on-time dispatch performance
- Operated under strict safety and quality standards during peak operations
- Collaborated across teams to ensure process efficiency
Executive Officer / Team Leader – Counter Fraud Department - UK Department for Work and Pensions (DWP) - United Kingdom
(2024-06 - 2024-10)
- Led and supervised a team handling fraud investigations and compliance checks
- Analysed case data to identify patterns and high-risk claims
- Made evidence-based decisions aligned with regulatory frameworks
Zero Carbon Living Advisor - OVO Energy - United Kingdom
(2023-10 - 2024-05)
- Provided advisory services to customers on sustainable energy solutions
- Simplified complex policy and product information for clients
- Identified customer pain points and offered tailored energy solutions
Account Maintenance Officer - First Bank Nigeria
(2019-12 - 2022-09)
- Ensured regulatory compliance and risk management standards
- Delivered revenue growth through strategic client engagement
- Hit top performance rates
Education
Masters - Environmental management - Glasgow Caledonian University (2022-09 - 2023-11)
Bachelors - Geology - Afe BabaLola University (2014-09 - 2018-10)
