Project Manager/ Product Owner - NCR Atleos - Dallas, TX
(2020-09)
- Managed 5+ concurrent enterprise data integration projects for NCR's Payments & Network organization, driving cross-functional execution and ensuring successful on-time delivery.
- Led end-to-end delivery of NCR's ReadyCode platform, enabling cardless transactions across 23,000 ATMs in 40+ U.S. states, supporting large-scale digital banking initiatives.
- Drove execution across engineering, product management, QA, and business stakeholders to prioritize the Allpoint Mobile App roadmap, improving release predictability and deployment success.
- Partnered with enterprise clients and internal teams to manage critical production requests and delivery milestones, reducing turnaround time while maintaining delivery quality.
- Built executive dashboards and analytical reporting for ITMaaS, standardizing operational metrics and improving visibility into program performance and service delivery.
Senior IT Business Analyst - TitleMax - Carrolton, TX
(2019-08 - 2020-08)
- Structured program for the TitleMax E-Commerce web product was built independently to meet a business need, effectively contributing to the implementation and success of personal online loans.
- Digitalized the front-end loan application system to ensure that the project did not produce inefficiencies or delivery-related issues during the launch.
- Contributed to the internal process improvement initiatives to create sustainable solutions and gather requirements for compliance, legal, and audits, presenting them to executive-level management for expedited product approvals.
- Strategic support was provided for end-to-end testing and UAT Testing, collaborating with creative teams to maximize and push product reviews and backlog reviews for the business.
Senior IT Business Analyst - Copart, Inc. - Dallas, TX
(2019-03 - 2019-08)
- Solutions were facilitated for Sprint planning sessions, and the solution team was coached to define and understand the necessary functional specifications for backlog stories, enabling the team to produce strategies and solutions for the organization.
- Implementation of the Copart Member and Seller Mobile applications were revolutionized to efficiently deliver a quality product, involving management tools to improve new enhancements for business profit growth.
- Evolved case diagrams, user stories, sequence diagrams, and data flows were deployed to push product lifecycle management and champion organizational success.
- Balanced daily standups with structure, the role of Scrum Master was implemented to navigate change management work streams for optimal business sprint retrospectives.
Lead Business Systems Analyst - CardTronics - TX
(2018-08 - 2018-10)
- Conducted analysis to solve projects for Allpoint Mobile Cash API, creating an increase globally while supporting Canada, UK, and all 50 US States, while also promoting cross-functional collaboration between global teams ensuring strong stakeholder engagement for the organization.
- Utilized Visio layouts, and concrete storyboards to depict the design, and implementation of System Design to showcase critical thinking and creativity skills, to foster further influential ideas to help the company growth.
Business Analyst - IBM- AT&T - TX
(2013-05 - 2018-05)
- Led several agile projects, performed business analysis, to expand on AT&T's Global Integrated Order Manager (GIOM) to effectively contribute to the success and that the requirements are met to reach overall business satisfaction.
- Effectively cross-collaborated with the architecture team to create feasible processes and workflow diagrams in order to get a diverse viewpoint on possible improvements to maximize 100% efficiency for the business.
