Amma Iqbal

Senior Microsoft Dynamics 365 & Power Platform Consultant with 10+ years of experience delivering CRM, ERP, and business automation solutions. Strong expertise in Dynamics 365 (including Customer Service), Power Apps, Power Automate, Power BI, Dataverse, Model-Driven and Canvas Apps, workflows, integrations, plugins, C#/.NET, JavaScript, REST APIs, and Azure services (Azure Functions, Logic Apps). Experienced in customer-service workflows (queues, SLAs, and routing) and in building conversational and AI-assisted solutions with Copilot Studio, Power Virtual Agents, and AI Builder.

Skilled in discovery workshops, requirements gathering, solution design, solution demonstrations, documentation, customization, configuration, process automation, data migration, reporting, UAT, deployment, user training, and post-go-live support across sales, customer service, finance, operations, and inventory. Skilled at bridging business and technical teams and communicating with stakeholders to deliver scalable, user-friendly solutions.

Senior Microsoft Dynamics 365 Power Platform Developer & Consultant - Logan Consulting

(2021-06)

• Lead the design, configuration, and customization of Dynamics 365 CRM and Power Platform solutions for sales, service, finance, and operations.
• Develop Model-Driven and Canvas Apps, Power Automate workflows, plugins, JavaScript logic, and workflow activities to extend platform functionality.
• Configure Dynamics 365 Customer Service, including case management, queues, routing rules, and SLAs, to support customer-service workflows.
• Build conversational and AI-assisted solutions using Copilot Studio, Power Virtual Agents, and AI Builder.
• Integrate Dynamics 365 with external systems using JavaScript, REST APIs, Azure Functions, and Logic Apps.
• Run discovery workshops and solution demonstrations with stakeholders, and produce solution design and technical documentation.
• Build Power BI dashboards and reports that provide actionable insights for management, sales, service, and operational teams.
• Manage Dataverse tables, relationships, security roles, and data models while maintaining data integrity and controlled access.
• Drive process automation and integrations with Microsoft 365, SharePoint, Teams, Outlook, Excel, and third-party systems.
• Work with stakeholders to gather requirements, design solutions, and translate business needs into practical technical delivery.
• Oversee data migration, cleansing, bulk import/export, troubleshooting, UAT, deployment, user training, and post-go-live support.
• Use Azure DevOps for task tracking, release management, deployment coordination, and continuous improvement.

Dynamics 365 Power Platform Developer & Consultant - Boyer & Associates

(2018-04 - 2021-05)

• Led Dynamics 365 and Power Platform implementations covering customization, configuration, process optimization, and user adoption.
• Conducted discovery workshops, requirements gathering, business process analysis, and solution design while coordinating between business and technical teams.
• Configured Sales, Customer Service, and Field Service modules with custom entities, forms, views, dashboards, charts, workflows, and business rules.
• Set up customer-service queues, routing, and SLA configurations, and automated related workflows with Power Automate.
• Developed Power Apps and Power Automate flows for approvals, notifications, task automation, and operational processes.
• Built Power BI reports and dashboards to support management and operational decision-making.
• Managed data migration, synchronization, and integrations with Microsoft 365, SharePoint, Outlook, Excel, and external systems.
• Delivered solution demonstrations and supported UAT, test cases, issue resolution, client sign-off, training, documentation, enhancements, and post-go-live support.

Microsoft Dynamics CRM Developer - DXC Technology

(2016-08 - 2018-03)

• Customized Dynamics CRM entities, forms, views, dashboards, workflows, and relationships to align the system with business requirements.
• Developed JavaScript validations, C#/.NET plugins, and custom workflow activities to extend CRM functionality.
• Built FetchXML queries, SSRS reports, and dashboards for operational reporting and business insights.
• Managed data imports, exports, duplicate detection, validation, and data quality activities.
• Supported troubleshooting of CRM issues, user access, workflow failures, integrations, testing, and deployment activities.
• Worked with SQL Server for data analysis and reporting support, and delivered user training and day-to-day CRM guidance.

Bachelor's Degree - Computer Science