Mair Bash

Microsoft Dynamics 365 CRM and Power Platform Consultant with 10+ years of experience designing, developing, and implementing enterprise-scale Dynamics 365 CE, Power Apps, Power Automate, Power BI, and Dataverse solutions across healthcare, financial services, retail, insurance, and technology domains. Proven expertise in Solution Architecture, CRM Implementations, Business Process Automation, Workflow Optimization, Custom Development (C#, JavaScript, PCF Controls), System Integrations, Data Migration, Azure DevOps CI/CD, and Power Platform Governance. Strong experience delivering end-to-end solutions involving Sales, Customer Service, Field Service, Marketing, Customer Insights, Power Pages, Azure Functions, REST APIs, SQL Server, Azure Data Factory, KingswaySoft, and SSIS.

Adept at translating complex business requirements into scalable, secure, and high-performing solutions while driving Stakeholder Engagement, Agile Delivery, Digital Transformation Initiatives, User Adoption, and measurable business outcomes.

Senior Power Platform Consultant - Enavate

(2024-01)

• Lead the architecture, design, and implementation of enterprise-wide Microsoft Dynamics 365 CE, Power Platform, and Azure solutions, supporting digital transformation initiatives across healthcare, financial services, and operational business units.
• Design and develop scalable Model-Driven Apps, Canvas Apps, and Dataverse solutions to streamline complex business processes and improve operational efficiency.
• Configure and customize Dynamics 365 Sales, Customer Service, and Field Service modules, including entities, forms, views, dashboards, business process flows, security roles, and automation frameworks.
• Develop advanced Power Automate cloud flows, approval processes, custom connectors, and integration solutions to automate manual business operations and increase productivity.
• Architect enterprise integration solutions between Dynamics 365 and external systems using REST APIs, Azure Functions, Azure Logic Apps, and third-party platforms.
• Design and implement enterprise-grade Power BI reporting and analytics solutions, including executive dashboards, KPI scorecards, operational reports, and embedded analytics.
• Establish Power Platform Governance, environment strategies, ALM processes, and Azure DevOps CI/CD Pipelines to ensure scalable and secure solution delivery.
• Collaborate closely with business stakeholders, solution architects, product owners, and executive leadership to gather requirements and translate business needs into technical solutions.
• Conduct solution reviews, technical workshops, code reviews, and mentoring sessions for development teams while promoting best practices and governance standards.
• Support production deployments, release management, performance optimization, troubleshooting, and continuous platform improvements.

Power Platform Developer - Hawk tech

(2020-08 - 2023-12)

• Delivered enterprise Dynamics 365 CRM and Power Platform solutions for banking, wealth management, insurance, and financial services clients.
• Led requirements gathering, business process analysis, solution design, development, testing, deployment, and post-production support activities.
• Configured and customized Dynamics 365 Sales, Customer Service, and compliance-related processes to support customer onboarding, risk management, KYC, AML, and regulatory requirements.
• Developed scalable business applications using Power Apps and automated critical business workflows through Power Automate.
• Designed and implemented integrations between Dynamics 365, core banking platforms, customer data systems, and external applications using secure API frameworks and middleware technologies.
• Built enterprise reporting and analytics solutions using Power BI, enabling executive teams to monitor KPIs, compliance metrics, customer insights, and operational performance.
• Implemented advanced security models, Role-Based Access Controls, field-level security, and auditing capabilities to meet regulatory and compliance requirements.
• Managed large-scale Data Migration initiatives involving data mapping, cleansing, transformation, reconciliation, and validation activities.
• Worked within Agile delivery teams, participating in sprint planning, backlog refinement, estimation, testing, deployment, and stakeholder demonstrations.
• Prepared technical documentation, solution design documents, deployment guides, and operational support procedures for enterprise clients.

Microsoft Dynamics 365 CRM Developer - Capgemini

(2017-05 - 2020-07)

• Designed, developed, and deployed enterprise business applications utilizing Microsoft Dynamics 365 CE, Power Apps, Power Automate, and Power BI.
• Customized Dynamics 365 through C# Plugins, custom workflow activities, JavaScript development, ribbon customizations, business rules, and PCF Controls.
• Developed robust integration frameworks connecting Dynamics 365 with ERP systems, financial platforms, customer portals, and third-party applications through REST APIs and middleware solutions.
• Built and optimized Dataverse data models, ensuring scalability, performance, security, and maintainability across multiple enterprise applications.
• Implemented automated workflows, approval processes, notifications, and task management solutions using Power Platform technologies.
• Developed interactive Power BI Dashboards and reporting solutions to support executive decision-making, operational monitoring, and performance tracking.
• Led Data Migration projects involving legacy CRM systems, utilizing KingswaySoft, SSIS, and Azure Data Factory for large-scale data transformation and migration.
• Collaborated with business analysts, project managers, QA teams, and client stakeholders throughout the software development lifecycle.
• Conducted user acceptance testing, production deployments, troubleshooting, performance tuning, and post-implementation support activities.
• Produced technical documentation, user guides, support manuals, and knowledge transfer materials for internal teams and clients.

Power Apps & Dynamics CRM Developer - Centene Corporation

(2015-10 - 2017-04)

• Developed and customized Microsoft Dynamics CRM solutions supporting healthcare operations, patient engagement, scheduling, care coordination, and administrative workflows.
• Designed and configured CRM entities, forms, views, dashboards, workflows, business rules, and security models aligned with healthcare business requirements.
• Developed custom applications using Power Apps and integrated healthcare systems through APIs, custom connectors, and middleware technologies.
• Automated business processes using Power Automate, reducing manual effort and improving communication between healthcare departments.
• Built operational and analytical reporting solutions using Power BI, enabling leadership teams to monitor performance metrics and service delivery outcomes.
• Implemented Role-Based Security Models, auditing mechanisms, and compliance controls to protect sensitive healthcare information and support regulatory requirements.
• Collaborated with clinicians, healthcare administrators, project managers, and technical teams to enhance business processes and improve system usability.
• Participated in system enhancements, issue resolution, application maintenance, and production support activities.
• Assisted in Data Migration, application upgrades, platform enhancements, and CRM modernization initiatives.
• Delivered user training sessions, technical documentation, and post-implementation support to ensure successful platform adoption and business continuity.

Bachelor's Degree - Computer Science