Ammar Munir

Licensed and customer-focused sales and customer service professional with experience in automotive sales, Medicare insurance, and high-volume retail/customer support environments. Skilled in conducting needs-based consultations, preparing quotes, explaining pricing and product options, and guiding customers through purchasing decisions. Strong face-to-face, phone, and digital communication skills with a proven ability to build rapport, resolve concerns, and identify solutions that meet customer needs.

Adaptable, technology-oriented, and motivated by sales performance and customer satisfaction.

Leasing & Automotive Sales Associate - Nine Star Auto - New York, NY

(2026-02 - 2026-07)

• Assisted customers in person and over the phone with vehicle leasing and financing inquiries, identifying their needs, preferences, and budget.
• Prepared customized vehicle quotes by researching available vehicles and pricing from dealership partners.
• Compared vehicle options, lease terms, pricing, and financing information to help customers make informed purchasing decisions.
• Communicated with dealerships to locate suitable vehicles based on customer requirements, availability, and desired pricing.
• Guided customers through the leasing and purchasing process while clearly explaining pricing, payment options, and vehicle details.
• Built rapport with prospective customers and followed up with leads to maintain engagement and support the sales process.
• Handled multiple customer inquiries simultaneously while maintaining accuracy and professionalism in a fast-paced office environment.

Licensed Health Insurance Sales Agent - Teleperformance USA

(2025-08 - 2026-01)

• Managed high-volume inbound and outbound calls for Humana Medicare plans, including MAPD, PDP, D-SNP, and supplemental benefits.
• Conducted needs-based consultations to understand customer circumstances and recommend appropriate coverage options.
• Enrolled new members, processed plan changes, and provided benefits education while maintaining CMS and HIPAA compliance.
• Explained coverage details, costs, networks, prescriptions, eligibility requirements, and additional benefits in a clear and easy-to-understand manner.
• Used consultative selling techniques to educate customers and guide them toward informed purchasing decisions.
• Accurately documented customer interactions, enrollments, and plan information using CRM and enrollment systems.

Customer Support Associate - Spectrum Mobile - Queens, NY

(2024-01 - 2025-08)

• Handled high-volume inbound customer interactions involving billing, account support, mobile services, and technical issues.
• Maintained a 90%+ customer satisfaction rating through efficient issue resolution and clear communication.
• Assisted customers with purchasing decisions, product options, device setup, and service-related questions.
• Identified customer needs and recommended appropriate products and solutions.
• Resolved customer concerns professionally while maintaining a positive customer experience.
• Documented customer interactions and account information accurately using CRM and customer support systems.

Bachelor of Science - Computer Science - College of Staten Island — CUNY (2027)