Amy Katherine Davis

Experienced healthcare professional with over 20 years of Registered Nurse experience in hospital settings, combined with 13 years of successful self-employment managing an online retail business. Skilled in patient relations, customer service, communication, documentation, organization, problem-solving, and maintaining confidentiality. Experienced working with patients, families, healthcare teams, and customers while managing multiple priorities in fast-paced environments.

Seeking a Patient Services Team Member position where healthcare knowledge and strong service skills can support excellent patient experiences.

Online Retail Business Owner (eBay) - Self-Employed

(2013-01)

• Managed all daily operations of an online retail business, including customer service, order processing, inventory management, and record keeping.
• Communicated professionally with customers to answer questions, resolve concerns, and provide excellent service.
• Maintained accurate business records, transaction details, and documentation.
• Managed product listings, sales activities, shipping processes, and customer satisfaction.
• Developed strong organizational skills while independently managing multiple responsibilities.
• Used problem-solving skills to address customer needs and ensure positive experiences.
• Demonstrated reliability, attention to detail, and the ability to work independently.

Registered Nurse - Centra

(2010-01 - 2013-12)

• Provided compassionate patient care while supporting patient safety, comfort, and satisfaction.
• Communicated effectively with patients, families, physicians, and interdisciplinary healthcare teams.
• Maintained accurate patient documentation and confidential medical records.
• Educated patients and families regarding treatments, medications, and discharge instructions.
• Coordinated care activities to support quality healthcare delivery.
• Responded professionally to patient concerns and changing healthcare needs.

Registered Nurse - Riverside Regional Medical Center

(1993-01 - 2010-12)

• Delivered direct patient care in a hospital setting while maintaining high standards of safety and quality.
• Assessed patient needs and collaborated with healthcare providers to support individualized care plans.
• Documented patient information accurately and followed healthcare policies and procedures.
• Provided patient and family education to promote understanding of treatment plans.
• Advocated for patients and supported positive healthcare experiences.
• Worked effectively with multidisciplinary teams in a fast-paced environment.

Diploma - Nursing - Riverside School of Professional Nursing (1990-01 - 1993-12)