Amy McKinnon
Communications Manager – Public Safety
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About
Public safety technology and operations leader with 20+ years of experience delivering mission-critical programs, modernizing telecommunications infrastructure, and leading cross-functional teams across multistate environments. Proven record of transforming complex challenges into scalable solutions, improving emergency communications, and strengthening enterprise performance.
Key Achievements: 10+ Mission-Critical Programs Delivered | 2M+ Emergency Records Migrated | 99.9% Data Accuracy | $10M Program Budgets Managed | $20M-$30M Capital Projects Oversaw | 55+ Cross-Functional Teams Led
Experience
Telecommunications Project Manager - Verizon - 7 States
(2016-01 - 2023-12)
Led cross-functional teams across 7 states delivering NG911, public safety, and technology transformation programs. Key Results: 10+ Mission-Critical Programs Delivered | 970K+ Records Migrated | 99.9% Accuracy | 7 States Supported | 50+ Team Members Led
- Partnered with government agencies, vendors, engineering, and technology teams to execute complex transformation programs.
- Modernized mission-critical telecommunications infrastructure impacting millions of customers.
- Served as liaison for the U.S. Department of Justice and Washington Metropolitan Area Transit Authority.
- Directed 20 senior managers during a 49-day union strike ensuring uninterrupted 911 operations.
- Built high-trust, people-first teams and mentored employees.
Network Operations Manager, Technology Transformation & Fiber Deployment - Verizon - Multi-state
(2010-01 - 2016-12)
Oversaw multi-state network operations, enterprise technology initiatives, and capital projects up to $30M. Key Results: 2M+ Customer Locations Supported | 4 States Fios Expansion Delivered | 3 GTE Market Integrations Completed
- Accelerated fiber modernization initiatives improving enterprise-wide service delivery.
- Directed Fios deployment across DE, MD, DC, and VA.
- Unified engineering, sales, customer service, regulatory, tax, and technical teams.
- Led GTE integration across CA, FL, and TX.
Data Team Lead - Verizon
(2008-01 - 2010-12)
Led data modernization initiatives supporting next-generation 911 systems.
- Directed statewide readdressing of 400K Delaware locations achieving 99.9% address match rate.
- Improved platform accuracy, reliability, and emergency service readiness.
Education
Bachelor of Science - Business Management - Widener University
