Amy Pavlovsky
Superior customer service with 10+ years in acute care medical transcription and editing
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About
Superior customer service with 10+ years in acute care medical transcription and editing. Outstanding attention to detail and communication in a medical office setting and 911 dispatch center. Willing to relocate: Anywhere. Authorized to work in the US for any employer.
Experience
Member Services Coordinator - Boys & Girls Club of Elkhart County - Elkhart, IN
(2024-09)
- Maintained accurate member records and databases, ensuring data integrity and confidentiality
- Conducted regular audits of member accounts to identify discrepancies or errors, ensuring data accuracy
- Managed and resolved member inquiries, concerns, and complaints in a timely and professional manner
- Represented the organization at industry conferences or events promoting membership benefits
- Developed and implemented strategies to improve member satisfaction, resulting in an increase of 50% positive feedback ratings
Front Desk Clerk - St. Joseph County Adult Probation - South Bend, IN
(2024-08 - 2024-09)
- Managed a high volume of incoming calls, efficiently directing inquiries to the appropriate departments
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
- Handled check-out procedures efficiently by reviewing charges, processing payments, and providing detailed invoices upon request
911 Telecommunicator - ELKHART COUNTY SHERIFF'S OFFICE - Goshen, IN
(2023-11 - 2024-02)
- Receive incoming calls for assistance and dispatch services as appropriate
- Perform radio and telephone communication according to established procedures
- Answer multiple emergency telephone lines and life threatening emergencies
- Dispatch police, fire and ambulance personnel as needed
- Provide Emergency Medical Dispatching and emergency instructions over the phone until arrival of ambulance at scene
- Knowledgeable in Computer Aided Dispatch System
- Other duties as assigned
Patient Roomer - Beacon Medical Group - Elkhart, IN
(2023-03 - 2023-07)
- Set up/clean up exam room between each patient restock of supplies as needed
- Greeting and bringing patient from waiting room to exam room
- Hand hygiene and Glove Removal
- Don and doff PPE
- Taking Oral, Axillary, Tympanic & Temporal Temp
- Measuring Adult/Child Height & Weight
- Take Blood Pressure with Manual Cuff
- Assess Pulse Respirations & Pulse Oximetry
- Infection Control and OSHA
- Giving instructions for a clean mid-stream urine sample
Medical transcriptionist - River Oaks Ob/Gyn Associates - Elkhart, IN
(2018-04 - 2023-07)
- Editing physician dictation including office notes, preoperative notes, in office procedures, straight typing of physician correspondence
- Assist with filing, delivery of and maintenance of paper charts used by practice
- Maintained EMR
Medical Transcriptionist/Editor - Beacon Health System - South Bend, IN
(2014-10 - 2018-03)
- Editing physician dictation with use of EMR of all acute care services
- Cross trained in radiology using Powerscribe for all studies
- Maintained required TAT for all STAT reports
Medical Transcriptionist/Radiology editor - Health First Hospital - Melbourne, FL
(2008-07 - 2013-11)
- Medical transcription editor EMR for 4 hospital group level I trauma center
- Radiology editor using Powerscribe for hospitals
- Cross trained in laboratory reports to be a fill in p.r.n.
Education
Some college - Medical transcription - Davenport University (2002-08 - 2003-08)
