Amy Thomas

Hardworking and reliable with strong ability in Customer Service and Problem solving. Offering computer skills, organization and multitasking . Highly organized, proactive and punctual with team-oriented mentality.

Patient Registration Coordinator - AdventHealth Centra Care - Deland, Florida

(2016-11)

• Answer telephone, respond to patient questions/concerns to ensure prompt accurate resolution
• Excellent customer service experience, creates positive experience for patients owning the patient experience.
• Communicate with the patient or their guarantor to obtain demographic, employment, insurance and current medical condition information in order to perform accurate registration
• Obtain client information for worker's comp and corporate accounts, and verifies authorization and service(s) requested

Patient Access Coordinator Critical Care - AdventHealth Medical Group Orlando - Orlando, FL

(2011-07 - 2016-11)

• Create inpatient patient accounts, ensure accurate entry of patient account and insurance information for accurate billing for patient
• Pre-Certifies patient accounts, obtain accurate authorizations for most up to date benefits
• Utilize online eligibility and pre-certification tools
• Monitor e-mail & faxes, respond to patient calls, research questions, patient account requests, pre-certification issues
• Screen patients who may be Medicaid eligible and direct them (or family members) to proper agencies to acquire Medicaid and/or charity
• ICD-10 , Coding

Charge Entry/Surgical Financial Coordinator - AdventHealth Plastic Surgery Specialists - Winter Park, FL

(2007-08 - 2011-07)

• Checked patient insurance and collected pre-authorizations from providers.
• Posting of Inpatient/outpatient surgical charges
• Collect patient co-pay, deductible and co-insurance amounts at time of service.
• Assist surgery scheduler with scheduling of in office procedures
• Daily reconciliation of payments and adjustments , correct any discrepancies prior to the daily close including credit card balancing

High School Diploma - Deltona High School (1989-06)

Certified Medical Office Manager - Practice Management Institute (2009-09)