Patient Registration Coordinator - AdventHealth Centra Care - Deland, Florida
(2016-11)
- Answer telephone, respond to patient questions/concerns to ensure prompt accurate resolution
- Excellent customer service experience, creates positive experience for patients owning the patient experience.
- Communicate with the patient or their guarantor to obtain demographic, employment, insurance and current medical condition information in order to perform accurate registration
- Obtain client information for worker's comp and corporate accounts, and verifies authorization and service(s) requested
Patient Access Coordinator Critical Care - AdventHealth Medical Group Orlando - Orlando, FL
(2011-07 - 2016-11)
- Create inpatient patient accounts, ensure accurate entry of patient account and insurance information for accurate billing for patient
- Pre-Certifies patient accounts, obtain accurate authorizations for most up to date benefits
- Utilize online eligibility and pre-certification tools
- Monitor e-mail & faxes, respond to patient calls, research questions, patient account requests, pre-certification issues
- Screen patients who may be Medicaid eligible and direct them (or family members) to proper agencies to acquire Medicaid and/or charity
- ICD-10 , Coding
Charge Entry/Surgical Financial Coordinator - AdventHealth Plastic Surgery Specialists - Winter Park, FL
(2007-08 - 2011-07)
- Checked patient insurance and collected pre-authorizations from providers.
- Posting of Inpatient/outpatient surgical charges
- Collect patient co-pay, deductible and co-insurance amounts at time of service.
- Assist surgery scheduler with scheduling of in office procedures
- Daily reconciliation of payments and adjustments , correct any discrepancies prior to the daily close including credit card balancing
