Keria Henry

Patient advocate Healthcare professional skilled in conflict resolution, active listening, and decreasing average patient response time by 20%. With a clear understanding of Microsoft Office applications and multi-channel support. Eager to bring a strong work ethic and compassionate support to a growing healthcare team.

Tech Assistant at SimonMed Imaging (2023-03 – 2025-04)

• Followed up with patients and Radiologists, maintaining 100% confidentiality.
• Transcribed error-free preliminary findings directly into Viewpoint PACS and Epic EMR systems within HIPAA Guidelines increasing clinic efficiency by 20%.
• Collaborated with radiologists to review findings, which improved diagnostic accuracy and cut-down follow up needs by 15%.
• Utilized Microsoft Teams and Outlook to facilitate rapid scheduling adjustments between emergency department physicians and the diagnostic team.
• Handled high-volume phone systems, routing urgent physician calls, critical results, and patient inquiries to appropriate departments.

Medical Supply Tech at Florida Hospital Home Infusions (2022-01 – 2022-12)

• Consistently exceeded individual and departmental productivity targets by packing and staging 100+ medical supply orders daily.
• Leveraged multi-phone line networks to resolve order discrepancies, track shipments, and provide real-time updates to healthcare providers.
• Prioritized urgent hospitals and home orders to uphold company customer service standards and guarantee on-time transit.
• Planned and scheduled the distribution of temperature-sensitive medical supplies using FEFO methodology to prevent product waste.

Pharmacy Tech at Walgreens Warehouse (2021-06 – 2021-12)

• Managed the secure intake and verification of specialty pharmaceuticals, strictly adhering to HIPAA regulations regarding accompanying patient documentation.
• Identified and resolved critical medication discrepancies by cross-referencing electronic prescriptions with patient profiles to ensure accurate dosing and prevented adverse drug events.
• Streamlined incoming warehouse communication by routing up to 45+ daily calls from patients, providers and insurance companies to the correct departments.

Construction Engineer at U.S. ARMY (2017-12 – 2021-05)

• Mediated design and scheduling disputes with 15+ commercial clients, preserving relationships and preventing project cancellations.
• Implemented weekly client update protocols that reduced misunderstanding by 30% and increased overall satisfaction ratings.
• Maintained a track record of 98% quality passing rate and efficiency, consistently meeting weekly production goals.

– Winter Springs High School (2017-05)

– U.S. Army BCT (2017-10)

– Naval Construction Training Center Gulfport (2017-12)

Associate of Science in Health Science – Cambridge College of Healthcare and Technology (2025-04)