Lead Stylist / Natural Nail Technician / Waxer / Brow & Lash Tint Provider - Natural Elements Spa & Salon Academy, LLC - Chesapeake, VA, United States
(2022-03)
- Facilitate and maintain consistent communication lines between client needs and company priorities
- Conduct market research to present various options for supplies and types of services offered within the company to help determine what would represent the best value to both the client and the business
- Conduct the acquisition of products via purchase card to furnish products for services to ensure that job requirements would be efficiently and effectively met
- Prepared consultations and cost estimates for client services for a variety of options with a breakdown that included, but was not limited to, the direct cost for labor, time dedicated towards the level of effort, and other direct costs associated with company-furnished supplies
- Prepared detailed memorandums and meeting minutes following each client consultation for prospective services and for services already performed to maintain a historical record of events and needs, including hair history, color formulas, style preferences, and allergies
- Maintained and evaluated inventory on a regular basis to make certain proper inventory management was retained
- Educated clients on before and after care for the particular services received at each appointment
- Maintained and updated the company schedule for appointments, while optimizing the time allotted based on types of services being rendered
- Consistently met the expectations for product sales and service upsells
- In the role as lead stylist, performed technical services including, but not limited to, haircuts, color, keratin treatments, and conditioning treatments, as well as manicures, pedicures, and lash and brow tinting, following company policies and standard operating procedures
- Assisted in other areas of the spa by understanding how to properly set up outside of my professions department such as massage therapy and facial servicing in aesthetics in accordance with local company's standard operating procedures as well as health, cleanliness, and safety rules, policies, and regulations
- Completed opening and closing tasks each shift as followed by checklists protocol for the salon and spa
Stylist Supervisor / Stylist / Client Service Coordinator - Hair Club for Men, LLC - Virginia Beach, VA, United States
(2015-05 - 2022-03)
- Prepared cost estimates for client services breaking down each cost that builds up the total price
- Conducted market research to evaluate the products needed for a variety of services
- Conducted conference calls with other service centers to learn about growing trends for the purposes of market research
- Delivered detailed consultations and options for variations of quotations provided to the client to assist him or her in determining which quote would represent the best value for them
- Hosted meetings to build team goals and how to help staff achieve them
- Handled client concerns as effectively and efficiently as possible
- Conducted customer satisfaction phone calls and in person while the guests are in salon to ensure that all clients' needs are fulfilled
- Provided technical, sales, and communication training with stylists on a routine basis
- Teamed with regional company management to host monthly center-level trainings on an array of new topics
- Additionally, maintained an active role as a stylist as listed
