Ana Cortez

+10 years of customer service experience. Dedicated administrative professional with successful experience in fast-paced office settings.

Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

P R O F E S S I O N A L E X P E R I E N C E

Administrative and Human Resources Assistant

Arizona Pool And Fountain Guys LLC |Phoenix, AZ | February 2021 - April 2023

Handled multiple tasks such as but not limited to

• Company’s social media for marketing, Recruting and networking.
• Scheduling of techintians route stops and work orders.
• Recruited top talent to maximize profitability.
• Coordinated sop and training for new employess
• Liaised between multiple business divisions to improve communications.
• Reviewed human resources paperwork for accuracy and completeness.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Developed and updated spreadsheets and databases to track, analyze,

and report on performance.

• Managed filing system, entered data and completed other clerical tasks.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Liaised between clients and vendors and maintained effective lines of communication.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
• Created and maintained databases to track and record customer data.
• Completed forms, reports, logs and records to quickly handle all documentation for human resources.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Assistant Manager

AAA Auto Title Loans Dba. Cash1 | Phoenix, AZ | January 2011 – August 2020

• I served as a friendly, hardworking, and punctual assistant manager, responsible for over $10k daily. In charge of Replenishing other tellers drawers when their money runs low.
• I utilized my multilingual verbal and written abilities answering phone calls on multiple lined phone.
• Organized, prioritized and delegated work tasks for my team to ensure the completion of daily assignments in a timely, efficient manner .
• Data entry such as entering customers information from their applications on to their accounts in our system.Assisting customers in person and over the phone.
• In charge of daily auditing of stores services and paperwork.
• Managing of tellers and other shift managers on my scheduled MOD shift.
• Making both outbound and inbound calls such as, collection calls , reminder calls, and promotional calls, and Sales calls.
• In charge of notarizing MVD paperwork.
• In charge of ordering money for the store.
• Worked with the confidence and enthusiasm to overcome challenges and aim for excellence when taking care of any and all customer issues and/or complains.
• Training of new associates.
• Answering emails and communications with higher management.
• In charge of ordering supply order for store.

E D U C A T I O N

Associates Degree in Culinary

Science

Le Cordon Bleu College of Culinary

Art - Las Vegas

2008–2009

High School Diploma

Apollo High school

Glendale, AZ | May 2007