P R O F E S S I O N A L E X P E R I E N C E
Administrative and Human Resources Assistant
Arizona Pool And Fountain Guys LLC |Phoenix, AZ | February 2021 - April 2023
Handled multiple tasks such as but not limited to
- Company’s social media for marketing, Recruting and networking.
- Scheduling of techintians route stops and work orders.
- Recruited top talent to maximize profitability.
- Coordinated sop and training for new employess
- Liaised between multiple business divisions to improve communications.
- Reviewed human resources paperwork for accuracy and completeness.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Developed and updated spreadsheets and databases to track, analyze,
and report on performance.
- Managed filing system, entered data and completed other clerical tasks.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Liaised between clients and vendors and maintained effective lines of communication.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Created and maintained databases to track and record customer data.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Assistant Manager
AAA Auto Title Loans Dba. Cash1 | Phoenix, AZ | January 2011 – August 2020
- I served as a friendly, hardworking, and punctual assistant manager, responsible for over $10k daily. In charge of Replenishing other tellers drawers when their money runs low.
- I utilized my multilingual verbal and written abilities answering phone calls on multiple lined phone.
- Organized, prioritized and delegated work tasks for my team to ensure the completion of daily assignments in a timely, efficient manner .
- Data entry such as entering customers information from their applications on to their accounts in our system.Assisting customers in person and over the phone.
- In charge of daily auditing of stores services and paperwork.
- Managing of tellers and other shift managers on my scheduled MOD shift.
- Making both outbound and inbound calls such as, collection calls , reminder calls, and promotional calls, and Sales calls.
- In charge of notarizing MVD paperwork.
- In charge of ordering money for the store.
- Worked with the confidence and enthusiasm to overcome challenges and aim for excellence when taking care of any and all customer issues and/or complains.
- Training of new associates.
- Answering emails and communications with higher management.
- In charge of ordering supply order for store.
