Ana Ramos

Looking for a workplace that requires and provides the best working environment. Meets the standard skills to perform the task. Meets the patients' and workers' expectations. Clean and safe workplace. Long-term team member. Looking for a place to not only be a job but a career. Authorized to work in the US for any employer.

Certified Pharmacy Technician - Cigna / Accredo Pharmacy

(2025-11)

• Monitored client coverage, including Medicare plans, and assisted pharmacists with accurate order processing
• Triage and manage high-volume client calls
• Provide basic technical support and coordinate with IT for advanced issues
• Contact healthcare professionals to gather clinical or demographic information
• Support workflow during downtime and help secure emergency shift coverage
• Set up patients with intro calls to the pharmacy and new therapy
• Assist patients with copay inquiries

Certified Pharmacy Technician - Rightway Healthcare / PBM

(2024-11 - 2025)

• Assist pharmacist with preparing, measuring, and labeling medications
• Processed insurance claims, including Medicare, and assisted patients with coverage questions
• Handled incoming patient and provider calls, providing excellent customer service and support
• Maintain records by recording and filing physician orders and prescriptions
• Initiate prior authorizations on behalf of patients and doctors
• Assist patients with overrides
• Contribute to team effort by accomplishing related results as needed

Certified Pharmacy Technician - St. Luke's Hospital / Homestar Specialty Pharmacy

(2022-11 - 2024)

• Coordinate to collect and verify prescriptions
• Communicate with physician offices, insurance companies, and patients
• Take inventory and place orders
• Coordinate the collection and verification of prescriptions, ensuring accuracy and compliance with pharmacy regulations and Medicare guidelines
• Check in drugs and supplies and stock shelves

Sterile Processing Technician - St. Luke's Hospital

(2016-03)

Part Time

• Clean and sterilize surgical equipment and supplies
• Examine, operate, and maintain sterilizing machines such as autoclaves
• Stock surgical tools and supplies
• Prepare, wrap, and organize equipment into surgical instrument trays for medical procedures
• Maintain detailed records of sterilization procedures, equipment maintenance, and supplies

Receptionist - Genesis Rehabilitation Center

(2016-06 - 2016-07)

• Ensure residents in the lobby are safe and do not wander outside
• Answer phone calls and direct callers to the correct person
• Type labels and charts for new residents
• Give tours of the facility for potential residents

Receptionist - Redicare Center

(2015-12 - 2016)

• Sign patients in during check-in
• Collect and file patient charts
• Collect insurance cards and co-payments
• Provide copies of visits for patients and office records
• Fax medical records to doctors and companies
• Schedule appointments for future visits
• Perform light housekeeping

Home Care Aide - Country Meadows at Home

(2011-06 - 2015-01)

• Assist residents with bathing and clothing
• Maintain a safe and clean work environment
• Prepare and deliver meals
• Perform light housekeeping
• Support residents in maintaining independence with daily tasks
• Provide transportation to doctor visits and grocery stores
• Provide companionship and medication reminders

Pharmacy Technician - CVS Pharmacy

(2013 - 2015)

• Read and type prescription labels
• Count and label medication bottles
• Verify insurance co-pays
• Verify medications with doctors
• Assist customers with questions regarding co-pays
• Help customers at the register

Medication Technician - Saucon Valley Manor

(2014-06 - 2014-09)

• Assist residents with bathing and clothing
• Assist with meal delivery
• Assist with dispensing medication
• Check blood pressure
• Assist with insulin intake
• Assist with nebulizer and breathing treatments
• Prepare for doctor appointments

Medical Billing Specialist Program - Lehigh Carbon Community College

Bethlehem Vo-Technical School (2017)

Psychology and Biology - DeSales University (2015)

Northampton Community College (2009 - 2014)

Easton Area High School (2004 - 2008)