Anais Matute
Front Desk • Administrative Support • Client Services
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About
Client-focused professional with experience in front desk operations, administrative support, healthcare, retail, and spa environments. Recognized for exceptional customer service, organization, scheduling, documentation, and creating welcoming client experiences. Seeking a front desk, receptionist, administrative, or customer service position.
Experience
Massage Therapist at Massage Studio Spa (2025-01 – Present)
- Provide individualized client care while maintaining professionalism and confidentiality.
- Maintain accurate electronic client documentation and records.
- Build long-term client relationships through attentive communication.
Massage Therapist & Esthetician at The Sanctuary Day Spa (2023-01 – 2025-12)
- Delivered exceptional guest experiences in a fast-paced spa.
- Maintained confidential treatment records.
- Recommended retail products and assisted with social media marketing.
- Collaborated with staff to ensure seamless daily operations.
Spa Associate at Hand & Stone Massage & Facial Spa (2021-01 – 2022-12)
- Managed front desk operations, guest check-in, scheduling, and payments.
- Answered inbound/outbound calls and promoted memberships.
- Maintained a professional reception area.
Beauty Advisor at Ulta Beauty (2023-01 – 2024-12)
- Assisted customers with product selection and supported front-end operations.
Customer Service Representative at TeleReach Inc. (2020-01 – 2021-12)
- Resolved customer inquiries, payments, delivery issues, and technical support by phone.
Education
Certificate in Massage Therapy – Aveda Institute Tampa Bay
Full Specialist in Cosmetology – Summit Salon & Beauty School
Associate of Fine Arts in Fine Arts – Hillsborough Community College
