Crisandra Thomas

Customer-focused professional with hands-on experience across BPO customer service, technical support, sales, beauty services and independent online business operations. Skilled at communicating with customers, resolving routine service concerns, coordinating orders and payments, supporting sales, and maintaining organized day-to-day workflows. Brings a professional service mindset, adaptability and strong transferable skills for customer service, reception, front desk and administrative support environments.

Customer Service / Technical Support & Sales Representative at itel BPO (2021-09 – 2024-04)

• Supported customers with service-related and technical concerns, using clear communication and practical problem-solving to guide interactions toward resolution.
• Identified customer needs, explained relevant products or services and provided sales support to help customers make informed decisions.
• Handled customer enquiries with professionalism, accuracy and attention to detail in a fast-paced BPO environment.
• Applied active listening, adaptability, time management and consistent follow-through while managing customer interactions and service needs.

Beautician / Beauty Services Assistant (2024-07 – 2026-08)

• Provided and assisted with beauty services while delivering courteous, attentive and professional client care.
• Responded to client needs in a service-focused setting, demonstrating reliability, attention to detail and strong personal presentation.
• Helped maintain a clean, organized and welcoming environment while applying practical beautician training.

Online Sales Entrepreneur

• Manage customer enquiries, orders, payments and delivery coordination for goods and electronic devices sold online.
• Organize customer orders and maintain inventory awareness to support accurate, timely fulfilment.
• Promote products through social media and communicate directly with prospective customers to generate interest and support sales.
• Provide after-sale communication and address routine customer concerns, strengthening customer service and business administration capabilities.

– Edwin Allen High School (2013 – 2017)

Beautician Training