Andre Angus
Logistics and Distribution
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About
Customer-oriented professional with experience in logistics, distribution, customer service, and remote support. Skilled in written communication, problem-solving, multitasking, and delivering exceptional customer experiences through email, live chat, and logistics operations. Proven ability to work independently in fast-paced environments while maintaining accuracy, professionalism, and efficiency.
Quick to learn new software and committed to process improvement, inventory accuracy, and timely customer support.
Experience
Logistics and Distribution - New York Blood Center - Rye, NY
(2026-05)
- Receive, process, and package blood and blood products according to strict safety and quality protocols.
- Coordinate transportation of blood products to hospitals and medical facilities, ensuring timely and accurate deliveries.
- Monitor shipments and communicate with transportation teams and hospital staff to confirm successful deliveries.
- Maintain daily physical inventories through cycle counts and detailed recordkeeping.
- Enter shipping and receiving information into computerized inventory systems while maintaining confidentiality.
- Generate reports on inventory, deliveries, and order statistics.
Logistics and Distribution - DDM Medical Courier - New Hyde Park, NY
(2024-08 - 2026-05)
- Planned and managed distribution routes to maximize delivery efficiency and reduce transportation costs.
- Tracked inventory levels, reconciled discrepancies, and maintained accurate logistics records.
- Monitored key performance indicators (KPIs) to identify opportunities for operational improvements.
- Negotiated carrier rates and optimized transportation routes to improve cost efficiency.
- Resolved shipping issues and delivery delays while maintaining high customer satisfaction.
Email and Chat Support Agent - Teleperformance USA - Montego Bay, St. James
(2022-06 - 2024-03)
- Responded promptly and professionally to customer inquiries via email and live chat.
- Assisted customers with troubleshooting, order inquiries, returns, and website navigation.
- Managed multiple live chat conversations simultaneously while maintaining quality and response-time standards.
- Delivered exceptional customer experiences through effective communication and problem resolution.
- Maintained accurate documentation of customer interactions using CRM systems.
Education
Associate Degree - Environmental Science - Moneague College (2014 - 2016)
